Athas Capital Group, Inc. Mortgage Complaint

Athas Capital Group, Inc. Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

In - 2015 we obtained a mortgage with ATHAS Capital Group, Loan No. - The loan documents - attached - states that payments should be made to - - - - located in -, CA. We have sent payments to this address successfully using the loan number above, until -, 2015. After sending check -. - on - -, 2015, we were informed on or about - -, 2015 that payment was not received. In following up on this notification with - Customer Service on - -, 2015, we found that the Loan No- did not exist in - - system - we used the property address to look up the account. We were told that ; 1 - the account number was not - but - ; 2 - that the - 2015 and - 2015 payments had not been received and ; 3 - our statements were being sent to an unfamiliar - - - - Washington - The - 2015 check has not been returned and the amount was not withdrawn from the account, also at that time the - 2015 check had not posted either. Further we found that no action had been taken on an


- had been in direct contact with ATHAS by phone and received no resolution or decision regarding this matter. On - -, 2015, after talking with - Customer Service, the following actions were taken ; 1. stop payment on check numbers - for - 2015 and - for - 2015, at $35.00 for each stop payment, totaling $70.00. 2. requested billing statements and communication be sent to an address that belongs to us so that payment coupons can be available for mortgage payment on the - of each month. 3. authorized correction of the erroneous billing address and that all related correspondence or issues regarding the mortgage be directed to the proper person for payment and resolution of issues. 4. - emailed a statement for past due mortgage payments for - and - 2015 showing non-receipt of both payments and late fees/penalties ( attached ) On - -, 2015 we received a default letter from a company called -, we were told by - that this company - is a sister company with ATHASOn - -, 2015 - added a second signature and sent the authorization to - then resent the correspondence a second time to verify his signature. On - -, 2015 we informed - that ; 1 - - checks had stop payment on them ; 2 - the payments would be mailed again with the new account number ; 3 ) we expected any fees to be reversed and default collections to be stopped and ; 4 ) that a complaint would be issued to the Consumer Financial Protection Bureau so that all parties will be on the same page regarding the account.