Zenith Financial Network Inc Debt Collection Complaint

Credit card Communication tactics threatened to take legal action

Zenith Financial Network Inc Debt collection department,

Credit card Communication tactics Threatened to take legal action Connecticut

In - 2014 I received a call from ZFN about a very old $910.00 debt from - 's Jewelers. The agent on the line said they were going to sue me for what I owed. I had just given birth to my son that same month and explained to him that I was on maternity leave and it would be hard for me to start a payment arrangement at that time but I would do so in the future. He told me I could settle or pay some outrageous amount. I said I needed to speak to my husband. - minutes later the same agent called me back and said he talked to his client and he could do - $ down and - $ in - payments. I explained it would be incredibly hard but he was saying I was going to have to pay legal fees if I was sued and that was their next step. So I agreed. I paid the $150.00 in -. When - came I could not make a $260.00 payment so I called ZFN. I explained that they pushed me into this agreement and I knew at the time I could not do


have to pay a - $ fee. Like I said I wanted it off my credit so I agreed. - - my husband had - surgery and I was the only - working so I called ZFN to explain that - and - might be hard for me to pay but I would pick right back up after. The rep said he could cancel - to make sure my debt '' did n't change offices. I said OK but if I ca n't do - to can I call back and cancel that one he said YES ''. So it is now - I am barely paying current bills since my husband just went back to work and I called to let them know. The rep was rude and basically said to bad I cant help you. I do n't know who you talked to my job is to collect a debt. I explained I had kept up with my payments since - and I really wanted to continue paying it. He basically blew me off and said yeah and next month it will be something else. '' Then said I 'll cancel them and you can deal with whatever comes. '' I only owe $250.00 now I really want to pay it off and the agency basically lied and basically led me to believe they would do something drastic. I have also been paying the agency a - $ processing fee every month for the money they want.

Zenith Financial Network Inc customer in Connecticut
Jun 24, 2015

* Source: CFPB Complaint Database

Zenith Financial Network Inc response to complaint:
Closed with explanation

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