BankUnited Mortgage Complaint

BankUnited Mortgage department,

Other mortgage Loan servicing, payments, escrow account Virginia

I - - I got a mortgage with PMI from BankUnited, -. At that time I received the Federal Truth-in-lending disclosure and the PMI was set to $370.00 for the - - payments and to $67.00 for the next - payments, and no PMI thereafter. In - - the PMI increased to $410.00. BankUnited did n't send any notification. In - - I noticed a very small decrease - to $410.00 -, again without receiving any notification. Every year, in -, after receiving the escrow account statement, I inquired about these PMI changes calling the bank. I spoke with several representatives asking about the PMI change and the reason for this change, but it seemed they did n't have the knowledge or responsibility to provide an answer. Every time after these phone calls, I was told to expect to be contacted by someone else from another department, but only thing that happened was to receive courtesy letters with the conditions to drop the PMI, totally not related with what I asked about. This year I insisted more and I got to talk to a representative that explained to me there 's another company that charge this PMI and she will contact this company asking for the answers for me. I called back few times and I was told that the PMI company did n't reply. It 's been three months since I 've started this endeavor this year and still no explanation. I called back - about - weeks ago and the representative told me she would follow-up with them ... again. I still have n't received any call back. I had - loan modifications during these years, in - and -, but the new documents did n't contain anything regarding the PMI and there was no new document added that mentioned the change in PMI. Moreover, the dates when the PMI changed were not related to the dates the loan modifications occurred. I was told also during the discussions I had with the bank 's representative that the PMI was n't affected by the new loan conditions.