Open Mortgage LLC Mortgage Complaint

Open Mortgage LLC Mortgage department,

FHA mortgage Application, originator, mortgage broker Texas

Back on -/-/15 we received a full price offer on a home I am selling for my clients. The Buyers Agent submitted to her lender of choice, - Mortgage of - Texas, and we completed all steps to close the loan on -/-/2015. As, of today we have heard multiple lies and received multiple emails confirming the lies they have told both the Buyers Agent and I, -. Today on -/-/2015 we heard the truth. - Mortgage and her team have not submitted to USDA for approval nor received any reason this file would not be accepted. The - team is very unproffessional and has done the same thing regarding another file last year. However, last year they stated the reason the file was not completed in time was because the processor committed suicide. I did end up closing that file three months later with -. - herself called me on this file I am speaking about and said this was a clean file and the actions last year are resolved and she has a whole new team and that I should not worry. Well two months later we are not closed and do not have a close date in sight. I want to make sure she is reprimanded fully.