Open Mortgage LLC consumers have reported over 3 official complaints. Out of the 3 consumer complaints against Open Mortgage LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Open Mortgage LLC responded to their complaint) and 67% were processed in a timely manner. 33% of consumer complaints against Open Mortgage LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 2 | 0% |
| Credit decision / Underwriting | 1 | 0% |
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Stop CallsOpen Mortgage LLC Mortgage credit decision / underwriting September 18, 2015 - After not qualifying for a VA loan due to debt-to-income ( which was odd ). Our lender ( - at Open Mortgage ) asked the Underwriter ( - - ) if we could repackage as a USDA loan and the underwriter said to do so : '' Good Morning -As per my previous email yes you can go USDA - you will need to get usda docs and resubmit file with everything as USDA and I will re underwrite for you. Thanks. To move forward with the house, - repackaged us USDA - we received desktop approval. The seller requested an additional $500.00 in earnest money ( in total $1000.00 ). In addition to going... |
Open Mortgage LLC Mortgage application, originator, mortgage broker June 16, 2015 - Back on -/-/15 we received a full price offer on a home I am selling for my clients. The Buyers Agent submitted to her lender of choice, - Mortgage of - Texas, and we completed all steps to close the loan on -/-/2015. As, of today we have heard multiple lies and received multiple emails confirming the lies they have told both the Buyers Agent and I, -. Today on -/-/2015 we heard the truth. - Mortgage and her team have not submitted to USDA for approval nor received any reason this file would not be accepted. The - team is very unproffessional and has done the s... |