Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Settlement process and costs Illinois

I have been trying to complete a deed in lieu of foreclosure for over a year, Greentree servicing has been giving me the run around regarding the - mortgage saying that I need to pay off the - before we can proceed with the DIL. I told the rep that my - mortgage was also with them ( Greentree ). The rep insisted that the - mortgage was not with them even after I had told her that I received phone calls from them regarding the -. This went on for months until finally I spoke to a rep who was able to find the -. She said the - mortgage was listed as ( closed ) which is the reason why they could n't locate it. So now I 'm talking to my account manager - and she says she needs to get an override from her manager to proceed and I never heard back from her after numerous calls and the property is now in foreclosure, this is completely unacceptable and unprofessional