PrimeLending, A PlainsCapital Company Mortgage Complaint

PrimeLending, A PlainsCapital Company Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Texas

I - made contact with - - from Prime Lending in -, T- on -/-/15. - has asked for a letter in reference as to why we had to short sale so he could turn this into his top '' underwriter to see if we even had a shot. This was emailed the same day and he was unable to open it so a copy of it was faxed on -/-/15. He called me on -/-/15 to say he needed to have all docs together from the list on his website to give to him such as paystubs, bank statements, tax info, etc. as the underwriter was unwilling to look at anything without it. I went to his office on -/-/15 to personally hand everything to him and he made copies as I always make sure incase someone loses something I do not have to reprint. On that same day - then wanted us to do a loan application and disclosures, etc. This was faxed on -/-/15. I called occasionally in reference to our pre-approval and I finally heard from him on -/-/15 and he said the underwriter


which I called him back asking him why it said that and not a PRE-ARPPROVAL. He turned around and send a PRE-APPROVAL letter and applogized, as this is why I turned in all docs prior to us looking for a house. We started to look for a house but in the meantime I had asked - a question in reference to -. I had left several messages until I reached him the end of -/-/2015 and states it was to roll out -/-/15 but it had been postponed and he would get back to me in the next week or so. Time went by and no call. I then attempted to call - - around the -, - and - of - with no luck. At this time I was fed up. I asked for his supervisor - - to call me on -/-/15 to ask for a new loan originator as - never returned calls, etc. -/-/15 - called and he stated at this time that it appeared it never went to underwriting as he does n't even see the documents that I gave -. He was going to look into this further but in the meantime he had sent my information to a - - whom would be my new loan originator and she would call me. She called me on -/-/15 and told me - was looking into the application and she was unable to access - files. On -/-/15, - emailed me and responds to question on a house we were thinking of bidding on. She responded to tell me the her supervisor, -, he was able to recover our credit documents ( never stated about the papers I personally gave - on bank statements, etc. ) and was trying to find the confirmation of the underwriting review. Later she called and she requested another set of bank statements, paystubs, etc and ANOTHER loan application as no one could locate the ones I personally handed to - - on -/-/15. All of this was faxed to her on -/-/15 as well as a letter of explanation that she requested as that was not located either. A total of - pages were faxed to her that day. She confirmed she received this and stated her and - will try and expedite this as to the previous problems we had. On -/-/15 - called and congratulated us on the pre-approval and states it is conditional approval on the house we find now. I had n't received an email from her by - so I emailed her and asked for the pre-approval letter. She sent email congratulating us on the loan qualification and sent an attachment - pre-approval. I thought we were all good again! On -/-/15 - called me and stated that the underwriters wanted a copy of my previous taxes not provided and if I could sign another doc to do this. WE ended up being denied after a pre-qualification -. We have been treated unfair