Pulte Mortgage Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Pulte Mortgage Mortgage department,

FHA mortgage Credit decision / Underwriting Florida

On -/-/- my husband and I entered into a contract with Pulte Mortgage for a new construction home in -, FL. The home was scheduled to be completed in -/-/- but was actually completed two months ahead of schedule, in -/-/-. Pulte Mortgage denied me the financing on -/-/- because I did not qualify for the home ( I was in the process of saving the required funds to close and also trying to rent out my condo to comply with their request since they were counting the rental income to qualify me for the property ), yet they refused to return my $2500.00 earnest money deposit. Despite various phone calls from me, my real estate agent, and a written letter from my attorney demanding that they return the deposit, we were unsuccessful in obtaining our $2500.00 deposit returned to us. It hardly seems fair that Pulte Mortgage initially approved us, then denied us at the last minute and sold our property to someone else at a much higher price when we complied with everything they asked of us. All I want is for them to return my $2500.00 deposit since they did not give me enough time to qualify for the home, they denied me, and they cured the situation by selling the property at a much higher price than what I was supposed to pay ( I had received a pre-construction price ). Given the fact that they pushed the closing two months ahead of schedule and they were able to cure by selling the property to someone else they should have released my deposit back to me since we did everything that we could and really wanted to buy the home. Please investigate their practices and demand that they return the $2500.00 deposit to us. I had almost given up when I was recently made aware of your organization and that I may still be under the statute of limitations to receive consideration for our situation. Your assistance would be greatly appreciated.

Pulte Mortgage customer in Florida
Jun 03, 2015

* Source: CFPB Complaint Database

Pulte Mortgage response to complaint:
Closed with explanation

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