Discover Mortgage Complaint

Discover Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

For 8 months I worked with Discover Home Loans on a mortgage. They approved my initial request, locked in the rate and gave me a close on time guarantee. '' At one point I asked to increase the amount of the loan ( when I was worried my house would n't sell before the new house was done ). I was told that increase was approved. Then my house sold and I requested that they go back to the original amount approved. That was 2 months before closing on my new house. They continually assured me that my mortgage was approved. Before - -, 2015 they knew the closing date of - -, 2015. They failed to close and my family was left without a place to live. On - - they failed to close because their paperwork was not ready. On - - they failed to close because there was an error in the amount of the loan. On - - they failed to close because they had the wrong zipcode on their paperwork.


game-playing '' and failure to follow through of Discover Home Loans. I want everyone to know of the nightmare they put me through. I have extensive documentation to prove what I am saying. The settlement company said they have never seen a customer treated so badly. This was abuse and something should be done to stop them from making promises they ca n't keep. The $1000.00 guarantee '' that they will close on time is worthless because they only pay out if you stay with the abuse and close with them. It is a racket and should be stopped.