Review and analysis of over 8 complaints against Discover
Discover consumers have reported over 8 official complaints related to Loan servicing, payments, escrow account. Out of the 8 consumer complaints against Discover, 25% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Discover Mortgage loan servicing, payments, escrow account February 24, 2016 - -/-/- as was looking to consolidate my mortgage and my equity line. Knowing this was going to put me near loan to value I specifically asked - -, Doscover Home Loans Officer, about the mortgage insurance. I was assured that it would automatically drop off after five years. Now I 'm told he lied to me by - and that I will have to pay it until -/-/- unless I pay the mortgage down to -. I have the specific emails where this was discussed. He even added that it could possibly come off after - but only if I have the loan value down but assured me that after 5 years it would... |
Discover Mortgage loan servicing, payments, escrow account October 13, 2015 - I am currently in the process of a refinance. Very clean /easy process, except ... the company I have a - mortgage with - Discover - is listed - on the deed of trust. Their mistake. My loan needs to go to funding like yesterday and ca n't move forward until a letter of re-conveyance is done by Discover. They said they ca n't get one out for another 3 weeks or so. This is causing me a financial hardship and not to mention, now discover will get another months interest/payment since we can no longer pay off the loan on time. As a matter of fact, my loan will not go through. ... |
Discover Mortgage loan servicing, payments, escrow account June 3, 2015 - For 8 months I worked with Discover Home Loans on a mortgage. They approved my initial request, locked in the rate and gave me a close on time guarantee. '' At one point I asked to increase the amount of the loan ( when I was worried my house would n't sell before the new house was done ). I was told that increase was approved. Then my house sold and I requested that they go back to the original amount approved. That was 2 months before closing on my new house. They continually assured me that my mortgage was approved. Before - -, 2015 they knew the closing date of - -, 2015. They... |