Barclays Credit Card Complaint

Billing statement

Barclays Credit card department,

Billing statement California

BARCLAY CARD has been a nightmare for me. Problem started when there was a repeated security breach and my card number kept ( like - times ) getting compromised. This resulted in me having to change my card number, numerous times, contact all autopay bills. One occasion after that happened, in - 2014 i began having this problem with my statements where every charge I made it would appear -- extra times on my credit statement and then automatically appear as a credit back ( sometimes not until a later credit statement ). My statements wound up being many many pages long and you could make sense of them. There was almost no way to track whether i was actually getting credited back for all the over charges. I contacted Barclay numerous occasions, spent close to - hours on the telephone ( over a - month period ), spent -+ hours trying to track my statements and make sense of what was happening. It was so complicated I gave up. I would call and speak to supervisors and be assured they would look in to it and call me within - hours and never once did they return my calls. I spoke to no less than - different individuals ( many of whom were supervisors ) and the problem never got resolved - i continued to receive false charges and a confusing statement and - help from the company. This problem continued month after month. I finally cancelled the card and then to add insult to injury they went back and are now charging me for the fraudulent charges in -/-/-. They also seem to never have any record of my calls or complaints or who i spoke to. I am an attorney who is self employed and bills by the hour. This nightmare has cost me $ - in lost income ... and the nightmare continues. I have never had any experience like this in my life. WORST customer service and response ever.

Barclays customer in California
Jun 02, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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