Universal Account Servicing, LLC Consumer Loan Complaint

Universal Account Servicing, LLC Consumer loan department,

Installment loan Managing the loan or lease Illinois

I signed up for the real estate investor 's education with -. - has a relationship with the Universal Account Servicing ( UAS ) to finance the tuition. When I got the call from UAS asking me to verify my address, I told them to send it to the address they received from - if they are associated with them. I received - letters dated - - ( please see the attachment ). The first - had the privacy policy. The second letter was dated - -, but the first payment was due on - -. The first bill received on - was for the period of - to - ( 13 days ) and it already had past due amount of $200.00, interest charged $35.00 and payment for those 13 days also $200.00. There was the new amount on the loan too. When I called them on - to talk to them thinking without any doubt that they will correct all these errors on the spot, I was in for a big surprise. In a very impolite and unprofessional manner, they refused to correct anything, they said that the charges are justified and that they are in business of


them back, they are very uncooperative ( I have also attached the list of their calls ). I tried calling several times asking to talk to different people ( - ext -, - ext -, - ext - ), but I was never able to reach these people at these extensions. The last time I called and they told me they are recording the conversation, I said that 's a good idea and I will be doing the same because they are so unprofessional and not very knowledgeable in my opinion, and they simply hang up on me. I wonder how legitimate is this business.