U.S. Bancorp Credit Card Complaint

Advertising and marketing

U.S. Bancorp Credit card department,

Advertising and marketing Illinois

I signed up for the US Bank - - visa credit card, with a key benefit being the inclusion of a free night on award stays : a bonus award night every time you redeem for - award nights or more, the last night is complimentary ''. This was a key benefit for the card ( which carries an annual fee of $75.00 ). I signed up for this card due to its benefits, which were clearly stated on the website when I applied and was accepted for the card. A week after receiving my welcome material, it was announced that this benefit would be removed beginning - -, 2015. I called US Bank to request that this benefit continue for my card, as I had applied specifically for this product benefit, but they told me the benefit would be going away for all cardholders. I find it incredibly deceptive to offer a card with certain benefits and then once I have the card and have paid the annual fee, the most valuable benefit then gets removed with no compensation for this loss.

U.S. Bancorp customer in Illinois
May 20, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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