PNC Bank Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

PNC Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Florida

This Complaint is against PNC Bank. In early - 2015 I received a credit card offer in my minor son - - name. He was - years old at that time. Also to add insult I received this mail at my physical address in which I do not receive any mail there for security reasons I receive my mail only at my - - -. On -/-/2015 : I called PNC Bank at - and spoke to - - at the - - - and filed a complaint. He just apologized and could not give any reassurance this will not happen again or how it happened. On -/-/2015 I received the attached email from - - - Escalation Specialist but to no avail. He informed me of the same above. On -/-/2015 I spoke with a lady representative from PNC Bank at - and she could not explain how my minor child was getting these credit card offers. Now on - -, 2015 I received another credit card offer in my minor son name at my physical address. This is complete fraud. I have a PNC checking account and my son is POD on the account. This is the only information PNC has on my minor son. Why are they sending him credit card offers after I addressed my concerns with them in - 2015. Also why to my physical address when I never get mail here. All my mail in regards to my checking account goes to my - - -.

PNC Bank customer in Florida
May 18, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

Consumer disputes how PNC Bank handled their complaint

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