NetSpend Corporation, a TSYS Company Prepaid Card Complaint

Payroll card Unauthorized transactions/trans. issues

NetSpend Corporation, a TSYS Company Prepaid card department,

Payroll card Unauthorized transactions/trans. issues Florida

On -/-/2014, I paid a bill over the phone for my daughter. The card company - card issued by - bank deducted funds from my account immediately. Apparently three days later when the gas company attempted to complete the trsnsaction nd collect the funds, it had been resended by the card company. I was told that it took too many days. My daughter had to pay by other means along with a late charge in -. Since then I disputed the charge, provided proof it was payed another way nd the card company is still refusing to refund my funds.

NetSpend Corporation, a TSYS Company customer in Florida
May 12, 2015

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20166/20167/20168/20169/201610/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyUnauthorized transactions/trans. issues1.7%86.2%8.6%3.4%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.1%48.3%25.0%3.2%23.0%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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