SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Savings account Deposits and withdrawals Florida

I attempted to make a cash withdrawal in the amount of $2500.00 from my SunTrust personal savings account. I provided 3 forms of identification:1 ) My non-expired Florida driver 's license, bearing my photograph and signature. 2 ) My pre-printed withdrawal slip provided to me by the bank bearing my signature. 3 ) My non-expired debit card issued to me by the bank, bearing my signature. The teller stated that the signatures did not match. I addressed my dissatisfaction with the CEO of the bank, - - in the form of a letter. He delegated responsibility for responding to - - of the Client Advocacy Team. - - sent me a letter which not only failed to address any of the objections which I raised in my original complaint but went so far as to attach a copy of my withdrawal slip and signature card on file which prove that the signatures, in fact, did match. I am left with zero confidence that any future attempts to withdraw funds from the account will be fulfilled no matter how many forms of identification I provide. SunTrust Bank made me feel like a criminal for attempting to withdraw my own money. I ask that you censure SunTrust for the inordinate barriers to withdrawing funds which it has instituted. I make my request based on experience because I also have a savings account with - - and have made similar withdrawals without incident simply by providing my driver 's license and debit card with PIN.