U.S. Bancorp Prepaid Card Complaint

Gift or merchant card Managing, opening, or closing account

U.S. Bancorp Prepaid card department,

Gift or merchant card Managing, opening, or closing account Colorado

I received a gift card last year that has an expiration date of -/-/2015. My understand of federal law is that it can not expire for at least 5 years. The issuing bank is refusing to re-issue me a non-expired card.

U.S. Bancorp customer in Colorado
May 02, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints7/20148/20149/201410/201412/20141/20152/20154/20155/20156/20157/20158/20159/201512/20151/20164/20165/201612/20162/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpManaging, opening, or closing account53.6%42.9%3.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.2%8.9%0.6%16.6%53.7%20.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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