U.S. Bancorp Credit Card Complaint

Credit card protection / Debt protection

U.S. Bancorp Credit card department,

Credit card protection / Debt protection Illinois

On - -, 2015 my EastWestBank card was flagged as being suspected of fraud activity. Elan Financial Services manages security and fraud activity for EastWestBank. VISA notified Elan Financial Services on - -, 2015 that they had suspected that my EastWestBank card of fraudulent activity. Elan Financial Services never notified me that my EastWestBank card was flagged as being suspected of fraud activity. I was carrying and using a suspected fraudaulent credit card for days before I discovered this status. And I only discovered that my credit card was suspected of fraud on - -, 2015 when Elan Financial Services denied a purchasedI made to -. I was never notified. I spoke to a manager of the fraud department at Elan Financial Services on - -. He informed me that notifying the card member of any fraud activity is optional. I have other credit cards who not only notified me of suspected fraud actiivty but issued a new credit card immediately. As the card member, do I have the right to be notified immediately when my credit card is supected of fraudulent actiivity?

U.S. Bancorp customer in Illinois
Apr 30, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Consumer disputes how U.S. Bancorp handled their complaint

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20123/20126/20127/201210/201212/20121/20134/20136/20137/20138/201310/201312/20131/20143/20145/20146/20148/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20159/201511/20158/201610/201611/201612/20161/20172/20173/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpCredit card protection / Debt protection56.9%17.6%17.6%3.9%3.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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