Quicken Loans Mortgage Complaint

Home equity loan or line of credit Settlement process and costs

Quicken Loans Mortgage department,

Home equity loan or line of credit Settlement process and costs Florida

We Never received a copy of the appraisal report. The appraisal was done -. The - time he used the wrong comparables. The - time he purposely drove the value down because he was angry for having to come back a - time. Little to no communication from the lender regarding the overall loan. No one explained any of the closing docs. A notary came to the house for signature and tried to explain however he was just the notary and not a licensed professional. He seemed uncomfortable answering questions. Very unprofessional process.

Quicken Loans customer in Florida
Apr 26, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints2/20124/20125/20126/20128/201210/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20152/20163/20164/20166/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansSettlement process and costs2.2%90.3%2.2%4.3%1.1%ClosedClosed with explanationClosed with monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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