Quicken Loans Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Quicken Loans Mortgage department,

FHA mortgage Application, originator, mortgage broker Kentucky

I recently applied for a refinance to my mortgage through Quicken Loans. I had asked about their product where they claim to pay your PMI for you. This would really save us some money each month. After working with their agent, I was told that I did not qualify because I do not have enough equity in my current home. I understand this even though my wife and I have an impeccable record and credit scores. The problem that I have is that if I do not qualify, why do I continue to get email notifications urging me to apply for refinances through them? I constantly receive email notifications from Quicken Loans telling me to apply and asking 'What 's holding me back. ' The emails even allow for a link to apply within them. I wanted to apply for the right product for me, which they said I could not get at this time. Now I receive notifications that I should keep applying. I just want to move forward with the product I want.

Quicken Loans customer in Kentucky
Apr 15, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Quicken LoansApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau

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