Navy FCU Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Navy FCU Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Connecticut

In -/-/2010, years after having -, my - again, forcing me out of work. Seeing a potential problem on the horizon, I contacted my lender, -, to get into the HARP program. I filled out the required documents, and met the requirements for HARP. I spoke to the bank rep that worked with HARP/HAMP. He asked me are you having problems making your mortgage payments? '' I replied that things were tight, and that is why I wanted to refinance the mortgage and equity loans. Unknowingly, I was put into the HAMP program, and was told to make reduced payments for a trial period. I did this, not knowing any better. About five months later, I get a package in the mail, stating we had been accepted into the program, and our mortgage payment would be about $120.00 lower then the original monthly payment, and the loan would be extended for 40 years. That would have me making payments until I was - years old, and the - was more then I was paying during the trial period, and would be swallowed up with the next property tax and insurance increase. I opted out of the program. By this time I had been notified that this was HAMP not HARP, and because I was making reduced payments, I now had a history of late payments and was then, no longer eligible for HARP.

Navy FCU customer in Connecticut
Mar 29, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

Consumer disputes how Navy FCU handled their complaint

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