Review and analysis of over 152 complaints against American Honda Finance Corporation
American Honda Finance Corporation consumers have reported over 152 official complaints related to Managing the loan or lease. Out of the 152 consumer complaints against American Honda Finance Corporation, 18% were disputed by the consumer (i.e. the consumer was not happy with how American Honda Finance Corporation responded to their complaint) and 99% were processed in a timely manner. 7% of consumer complaints against American Honda Finance Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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American Honda Finance Corporation Consumer Loan managing the loan or lease June 9, 2016 - I have been an Acura car owner for several years, never once missing a payment, until I tried to sign up for Acura Financial Service 's auto payment on their website in -/-/-. Apparently my autopay request did n't go through, even though I saw the confirmation on the website saying everything was complete. 30 days went past and a payment apparently did n't go through, and I never once heard from Acura saying there was an issue ( they claim they did n't have my phone number, even though Acura called me several times regarding another matter ). I finally realized from my bank statement that... |
American Honda Finance Corporation Consumer Loan managing the loan or lease June 7, 2016 - I disputed an account with American Honda Finance with the - major credit bureaus and directly with AHF. The credit bureaus and AHF both verified the accounts as being accurate and responded to my dispute in a timely fashion. But what they failed to do per the Fair Credit Reporting Act, was to update my account as being disputed within 5 days of receiving the dispute which according to the Federal Trade Commission is their responsibility and when not done, is a violation of the FCRA.... |
American Honda Finance Corporation Consumer Loan managing the loan or lease June 4, 2016 - In -/-/- Honda financial double posted my payment. Once they credited my account, I paid them again. I was promised everything was ok and I had nothing to worry about. Well, - - I received a call while I was sleep 3 days after -. I was told my account was past due. I explained what happened and the lady kept telling me I owed the money. My bank gift involved. The lady was waiting on documents from them showing the payment went through my account. She said she never recovered it, so I had to send her screen shots of my account then she called me and said she needed the before and ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease June 3, 2016 - Honda is reporting my account to the credit bureaus as a current charge off with a 30 day late payment in - 2009. This is not accurate and needs to be updated.... |
American Honda Finance Corporation Consumer Loan managing the loan or lease June 1, 2016 - Auto lease matured in - - and I extended for 6 months. Since the inception of the auto lease, I had automatic deductions made by Acura Financing with no problems. In - -, I extended the lease for another 6 months. In - -, I noticed that Acura Financing did not take out the payment for - -, - and I contacted them on - -, - and they told me I had to sign an extension form and fax and auto payment would resume, which I did. I manually paid - payment on - -, -. Yesterday, I received a call from Acura Financing that - and - payments were not mad... |
American Honda Finance Corporation Consumer Loan managing the loan or lease May 30, 2016 - My car company American Honda Finacial has contacted my job after told not to! I work at a hospital and I can not have any personal calls come through on the company phone. American Honda Finacial keeps calling my job and my Director told them they can not call the hospital phone. I have also recently spoken with Anerican Honda Finacial Repersenatives and had told them orally not to call my job and gave them an updated number and point of contact on - -, 2016. I also made a payment agreement! However, I am feeling unsafe that my Truck has a recall with airbags that Honda has yet to repla... |
American Honda Finance Corporation Consumer Loan managing the loan or lease May 26, 2016 - We have financed - vehicles through American Honda Financial services AHFS ). We make monthly payment on - vehicles by ACH from - - - -. In - of 2016, AHFS sent through - payment requests for each vehicle ( I understand this happened to many people ). They quickly sent through a correction and our bank statement indicates we made - payment on each car in -. In late - I began receiving massages from AHFS that just asked me to call them back. I was able to finally do that on - -. I had no urgency as they did not tell me why they were calling and I had no re... |
American Honda Finance Corporation Consumer Loan managing the loan or lease May 23, 2016 - American Honda Finance is incorrectly reporting a 30 day late payment on my credit report for - -. I have a credit report dated - - - that did n't report a late for -, but showed a late in - -, also in error. Also attached is a report from this account from - directly that shows - in -. We notified Honda, and they updated - to reflect as paid as agreed and removed the late, but at that time they THEN reported - as a 30 day late, as shown on my credit report dated - - -. There should be no lates shown since - -. I have tried at great length... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 23, 2016 - On or about - 2013, I completed my payments to American Honda Financial ( AMF ) account -. I delivered the car per received instructions to a - dealer located in the city of - -, California. At that time the vehicle was inspected and I was release of all obligations under this contract. A couple of weeks later, the American Honda Financial contacted me requesting information about the whereabouts of the car. I disclosed the information and they were unable to locate the vehicle for days. When the vehicle was finally located, AHF requested a payment of $5200.00. Since then I ha... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 17, 2016 - I leased a new Acura -/-/2015 and turned in my previous Acura based on their assurance that my last two payments would be forgiven as I had moved to a new lease. Months later I was harassed repeatedly by Acura Finance representatives who informed me that I had failed to make these payments, despite the fact that had I never missed a payment while in possession of the car. Despite speaking to - separate people and explaining the situation, they made no effort to resolve the issue and kept calling me to demand their money. After weeks of this harassment I noticed that negative information... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 6, 2016 - I made an electronic payment for both my - and my wife 's - on -/-/16, so I made - payment on each of the - accounts ( auto loans ). This is not a recurring ( automatic ) payment, it is a one time payment made on each account. The - charges were posted against my checking account on -/-/16. Now, today -/-/16, - identical charges were posted against my checking account. Honda Financial Services, without my authority, duplicated the charges, which has resulted in my checking account being overdrawn. It took me hours to contact them. They informed me it is an e... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 6, 2016 - Honda Financial services Illegally submitted Double car Payments and unauthorized to thousands Of its customers since as early as per some customers say since - - and Honda Financial services Knew and until today -/-/16 I was victim of such act and it was personally taken out illegally form my bank without Permission or authorization. I trusted My bank information on there site and Never agreed to auto pay, easy pay.. I solely Left that information so when I want to pay future payments and the information was stored. leaving I thought it was safe with a company so big to leave my b... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 6, 2016 - Quite simply, I authorized a transaction to Honda Financial Services for my monthly payment in a timely fashion. I posted this payment on - -, 2016 and it cleared my bank ( - ) on - -. My payments are due on the of each month. 5 days later, Honda Financial posted another transaction of - to my checking account without authorization. They claim it to be a " glitch '' but they do not realize that this - over drafted my account. It 's not about the fee! They have denied me access to my own funds through an unauthorized transaction, however long that may be for. This is clearl... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 6, 2016 - Honda Financial Services charged, without permission, my checking account that was attached to my loan. I had already made a payment on -/-/2016 and today, -/-/2016, that same exact amount was charged. They had no permission nor consent to charge my account. Now i am dealing with a huge negative on my account, as well as future overdraft fees. The fact that i have to call honda, wait for hours to be on hold and just get a message that they 'll resolve the issue soon is unacceptable. Also having to contact my bank, who is n't at fault. ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 6, 2016 - I have a Honda CRF 250L Dual Sport Motorcycle financed through Honda Financial Services. I submitted my monthly payment on -/-/2016 and it cleared my bank on -/-/2016. I checked my bank account today and Honda Financial Services ( HFN ) had withrew another payment without authorization. I have attempted to contact their customer service several times and can not get through. There are several others in the same situation. ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease April 6, 2016 - Honda Finance Services has an Easy Pay service which automatically withdraws a monthly payment. They withdrew this monthly payment twice. This is apparently a routine problem with them, and is affecting - people today. There is no way to contact them to report a problem or resolve it, other than a toll free number that is not working today, and at the best of times does not allow direct contact with a customer representative. ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease March 30, 2016 - I have a negative line item showing on my -, - and - reports from American Honda Finance. I have NO association with this creditor nor have i ever. ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease February 15, 2016 - In - of - I engaged in a traded in with my - Honda Civic at - -, because the car battery continued to fail. I was told by the dealer that in order to trade in the car I would need to commit to a new car to receive financing. At the time of trade in I was told that there were no more comparable cars on the lot, so I choose to finance a Honda Accord. I was informed that the monthly payments would be - due to my history and score which was a - - - at the time. Because I was dependent on a car for work and personal responsibilities, I agreed reluctantly to finance this amou... |
American Honda Finance Corporation Consumer Loan managing the loan or lease January 26, 2016 - American Honda Finance Corporation deducted two monthly automobile payments from my payment account for -/-/-. They blamed this on their newly re-designed web site. No means to email complaint to company. Contact us tab on website has no mailing address of Corporation. Only an - number to call. Upon calling, and listening to numerous canned prompts, and being told expected wait time would be two minutes, but turned out to be 19 minutes. ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease January 26, 2016 - My mother died in - - and at the time of her death was leasing a car from Honda Financial Services, with whom her account was in good standing ( i.e., she had made all lease payments on time and in full ). Upon her death, we voluntarily surrendered her car to Honda Financial Services in pristine condition, provided Honda with a copy of my mother 's death certificate, and proactively inquired as to what balance was owed on her lease. In response, Honda first sent a confusing letter in - - that insinuated ( a ) that they had repossessed the vehicle ( when in fact it was voluntarily r... |
American Honda Finance Corporation Consumer Loan managing the loan or lease January 21, 2016 - To Whom It May Concern, We really need some help. We had a high interest loan through Honda Finacical since 2010 on a 2010 - - We recently traded in the vehicle to - as they agreed to payoff the rest of the loan. We notified Honda of this the very next day after signing the contract with -. The - dealer needed the exact payoff amount and tried to call Honda Financial multiple times. They refused to give the info. to -. I then called Honda Financial back who told me that if - did n't make the payment right away they were going to mark us 30 days late on our credit. I told t... |
American Honda Finance Corporation Consumer Loan managing the loan or lease January 20, 2016 - How can I find out if Honda over charged me for my loan? ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease January 8, 2016 - On -/-/-, I entered into a 36 month lease for a Acura MD- at $500.00 per month. Included in the lease was the Ohio sales tax of $1200.00, which was amortized over the life of the lease in the $500.00 payment. On -/-/- I extended the lease - months, and was required to make an up front payment of $190.00 for the Ohio sales tax on the extension. As the $1200.00 sales tax was amortized over the original lease term, my payment should have been reduced by the portion of the $500.00 going to pay off that obligation, that amount would be approximately $36.00 per month. Whe... |
American Honda Finance Corporation Consumer Loan managing the loan or lease January 7, 2016 - I had a loan with Honda Financial Services since -. I paid timely and was never late. I paid this loan in full in - of -. This vehicle was purchased with proceeds from the - - - -. So my obligation to Honda Financial Services ( HFS ) ended and the debt was completely liquidated at that time. I have documents to support this. After that fact, HFS paid an amount for vehicle taxes of approximately $690.00 and sent me a bill. I did not agree that I owed that money to the taxing authority and liquidating that tax debt could undermine my ability to get it corrected by the tax... |
American Honda Finance Corporation Consumer Loan managing the loan or lease December 23, 2015 - I called Honda - on -, spoke with a lady named -, requested the full payoff amount for my lease/loan. I was given the same amount that appears on my online statement. I paid $22000.00 in full immediately following the call checked on - and the assessed - in tax fees. When you call for a payoff that is the amount you owe, should be nothing more. This is unbelievable practices by Honda. From my understanding taxes are included in the lease payment, so where did this come from and how can these dealerships/finance companies continue to do this to the consumer. Secondly, we moved ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease managing the loan or lease November 16, 2015 - They sent me a bill for excess miles on a lease. According to my agreement of the new lease with -, they were supposed to not charge me for the excess miles. The leasing company was taking care of this. Unfortunately, - never forgave the excess miles charge and I paid it, as I did n't want it on my credit report. Apparently, it went to my credit report anyways. ... |
American Honda Finance Corporation Consumer Loan managing the loan or lease managing the loan or lease October 30, 2015 - I noticed that my credit score was negatively impacted when I was in process of refinancing my mortgage. This was a result of an oversight on my part for missing my - 2015 car payment to Honda Financial Services. When I did realize the oversight I immediately paid - 's and - 's payment. I feel that Honda Financial Services did not pursue all avenues of making me aware of the situation and did not inform me of the negative impact of this oversight would have on my credit score. I did not receive any written documentation to inform of my missed payment nor were any voicemail messages le... |
American Honda Finance Corporation Consumer loan managing the loan or lease July 18, 2015 - I co-signed an auto lease four years ago. I just checked my credit report and the leasing company has included the lease holder 's credit history for this account on my credit report. When I contacted the lease company, I was told that a co-signor is a joint applicant with their company. I never received any notifications through mail or phone call stating that the primary lease holder was late on payments ( - times, 30 days late ). The lease company did n't have my address and phone number on file but are holding me accountable on my credit report. I did n't have the opportunity to make th... |
American Honda Finance Corporation Consumer loan managing the loan or lease May 27, 2015 - Acura Financial Services sends me bills with little time before due date every month, just today -/-/2015 I received a bill which due date is - -, 2015 ; the are not complying with all financial institutions regulations to provide bills with - weeks prior to due date. ... |
American Honda Finance Corporation Consumer loan managing the loan or lease May 11, 2015 - Honda Financial Services - misapplied car loan payment to a closed lease account. This caused all subsequent payments to be considered late and fined for delinquency. I continued paying more than minimum payment to catch up to what Honda was considering late. However, the late payment fees continued and another misapplication of payment in - led to threat of car repossession. Loss of income resulted from having to research and dispute matter with Honda. Additionally, credit score affected by 7+ months of Honda marking payments as late. Physical proof of all mentioned here is available fo... |
American Honda Finance Corporation Consumer loan managing the loan or lease April 29, 2015 - I have a car financed with Honda Financial. I was working with an account manager to get my account caught up. I called in to advise him that the car was involved in a wreck. A sub told me he was on vacation, and I needed to get a personal loan. She also told me that I needed to pay the next day because they were looking for the car, and they would come get it. I was not aware that they were planning to get the car, so I told her I was going to put the car into the shop to get fixed first. - weeks later, a repo man from - - - shows up at the gym that I have been doing personal trai... |
American Honda Finance Corporation Consumer loan managing the loan or lease April 22, 2015 - I declared Chapter - bankruptcy in -/-/- as part of my divorce proceedings. The debts included in the bankruptcy were discharged in - -/-/- - - of - - Firm in -, OK was my attorney for these actions. I had a loan through Honda Finance at this time. It was communicated to Honda Finance that I intended to keep my car and continue paying on the loan and the loan was not included in my bankruptcy. Two years later, I have discovered on my - Credit Report that Honda is reporting that my loan was closed and is reporting that my account status is derogatory. Meanwhile... |
American Honda Finance Corporation Consumer loan managing the loan or lease March 25, 2015 - I purchased a new vehicle which included a payoff of my old car. The car dealership mailed out the payoff to my finance company on -. The finance company received the check, applied it to my account and then reversed the credit and returned the check to the car dealership. ( The finance company has yet to provide a reason why ) The dealership mailed another check on -/-/15 the check was received and has since cleared the bank. I have called the finance company several times. I have given them the tracking number and check number of the check. Nothing has been done, I am still receivin... |