American Honda Finance Corporation Consumer Loan Complaint

American Honda Finance Corporation Consumer Loan department,

Vehicle lease Managing the loan or lease New Jersey

Auto lease matured in - - and I extended for 6 months. Since the inception of the auto lease, I had automatic deductions made by Acura Financing with no problems. In - -, I extended the lease for another 6 months. In - -, I noticed that Acura Financing did not take out the payment for - -, - and I contacted them on - -, - and they told me I had to sign an extension form and fax and auto payment would resume, which I did. I manually paid - payment on - -, -. Yesterday, I received a call from Acura Financing that - and - payments were not made. I went onto my bank site and determined that was correct, payment was not made. I asked - - why they did not resume auto payments after my discussion on - -, -. The representative from Acura Financing could not explain and read the notes from my previous conversations with Acura Financing ( when I was less then 30 days delinquent ) and could not explain why payments did not resume, especially since this issue did not occur on my first extension AND I called Acura Financing


for Acura not to notify me of an issue is not acceptable. I have checked my credit reports and they all show that I paid 48 months without incident and that effective - - my account is greater than 30 days past due. The non-payment is due to Acura 's error AND having my email address, I would expect when I am one day late, that I receive an email from them. Please also note that I have not had use of my car because of the - airbag recall and Acura supplied me with a stripped down Jeep Patriot rental in lieu of my Acura RD- - so that is further insult to injury. I 'm leasing an Acura RD-, but driving a Jeep Patriot. Something is not right here.