Review and analysis of over 70 complaints against USAA Savings
USAA Savings consumers have reported over 70 official complaints related to Managing the loan or lease. Out of the 70 consumer complaints against USAA Savings, 23% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 16% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
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USAA Savings Consumer Loan managing the loan or lease February 6, 2017 - In - and - of -, my ex husband used my social security number, without my knowledge or consent, to take out - personal loans for $2500.00 from USAA Federal Savings Bank as a co signer, both of which were approved. We were in the process of our divorce and I would have never agreed to tie myself to $5000.00 of additional debt to him. My ex husband also applied for - additional loans with my social security number as a co signer without my consent or knowledge in - of -, both of which were denied. I was not made aware of there debts until I attempted to open my own check... |
USAA Savings Consumer Loan managing the loan or lease December 7, 2016 - I scheduled a payment to post by -/-/- to my USAA Loan, prior to the due date of -/-/- to ensure the loan was paid before it reached 30 days past due. Now I have a letter dated -/-/- saying the payment is 30 days past due and it is in default and needs to be paid prior to -/-/- to avoid other collection activity. Now obviously the payment has been made and has posted but I do not agree with it being reported 30 days late. I scheduled the payment online to post by the - and it did not. It posted on the - ... the same happened with my auto insurance payment although tha... |
USAA Savings Consumer Loan managing the loan or lease October 5, 2016 - Made a payment in the amount of $150.00 from my personal bank account on -/-/16 due to arrive to USAA on -/-/16. I received the bill and noticed the payment was not credited and I immediately called. The late fee was credited and the associate advised us to upload proof of payment to the USAA website so they could investigate the dispute. My wife did this on -/-/16. I called USAA today and the associate stated that what we obtained from the bank was not accurate and that they tried to contact us on Monday -. We have no record of this. In the meantime, my account is showi... |
USAA Savings Consumer Loan managing the loan or lease August 12, 2016 - My husband recently -. Prior to leaving he submitted the required paperwork to USAA ( just as he had done for previous - ). Recently we received a letter from USAA denying our SCRA benefits and they would not be lowering our interest rates to the 6 % let alone the 4 % that they advertise. They state that we incurred the debt after entering into this activity duty status, therefore we do not qualify. Since he just recently -, this is not possible and the debts were previously incurred. After multiple - and submitting this paperwork to multiple institutions USAA is the only financial... |
USAA Savings Consumer Loan managing the loan or lease July 23, 2016 - I originally contacted USAA 23 days ago requesting the reversal of an auto loan payment because a double payment was drafted/made for the - balance due on my auto loan. Instead of reversing the extra payment that was not supposed to be drafted, USAA drafted another one on - -. This made three auto loan payments taken out of of my checking account instead of the one authorized monthly automatic deduction. Because of this, my bank denied the ACH transaction ; understandably so. Since then, USAA has been unable to rectify this situation. I have given USAA full rain over my checking accou... |
USAA Savings Consumer Loan managing the loan or lease June 27, 2016 - I refinanced my auto loan with USAA with my father as co-signer in the auto loan. As part of the part I add extra insurance called a Debt Protection Coverage which covers if I or he become - and/or dies the loan is paid in full after the 30 days waiting period. There was clause in the Disclosure of the Coverage that the only way that the coverage could be canceled is that the primary ( me ) dies or that I submit in writing that I want the coverage canceled. Unfortunately, my father passed within shortly after the signed that contract with USAA. My family and I received condolences from USAA... |
USAA Savings Consumer Loan managing the loan or lease March 6, 2016 - I have been a member of USAA for over 15 years. I took a personal loan out with them against my - - - ( that was paid for ) to re-establish my credit. I have always made my payments on time. My banking & insurance has always been with USAA. I have had regular Child Support & Expense money transferred from my daughters father for the last 5 years in lieu of a Court Ordered Child Support Agreement. He has transferred money from his - - account to my USAA checking account. We have never had an issue with these transfers in the last 5 years we have been doing this. No " bounces '' o... |
USAA Savings Consumer Loan managing the loan or lease February 29, 2016 - USAA has been intentionally deceiving consumers with their website and mobile app. They set up a draft from an account which was supposed to be changed ages ago and never was. They intentionally left the draft in place and did not switch to my new bank. It creates the look that the loan was being paid but it was not. The loan amount reverses the charge and creates both a late fee and a penalty in an account that is supposed to be dead. This is to the amount of $ -/month extra!! The mobile app is set up in such a confusing manner that I did not see this until I really started to investigate ... |
USAA Savings Consumer loan managing the loan or lease September 5, 2015 - I purchased a car earlier this year, using USAA as my finance company. I was given a 13 % interest rate for the loan. They explained this was because I had quite a bit of outstanding debt on my credit report. I was told that if I took care of these debts, I could refinance at a significantly lower rate. In turn, I sold my motorcycle and other items to pay these debts off. At the time I purchased this vehicle, I was just a couple months away from deploying overseas. They told me if I send a copy of my orders, they would lower the rate for the time I would be gone. After sending the orders, they... |
USAA Savings Consumer loan managing the loan or lease August 17, 2015 - I was a victim of the 2012 Government shut down. This was known as Sequestration Furloughs. I wanted to make sure I made sure every creditor know I was trying to address my accounts. I was made aware that USAA a company that I had my vehicle loan with was offering members that were affected by the furloughs was giving 2 months relief on their loans. I spoke to a service member by calling the - #. I was informed that I would not have to pay my vehicle loan for 2months. After the two month period I started making my payments again. I notice after reviewing my credit report that the two month ... |
USAA Savings Consumer loan managing the loan or lease August 3, 2015 - I receive multiple calls from USAA for someone who is no longer at this phone number. I 've asked them to remove my number from their list but they have not done it. I 've had enough. ... |
USAA Savings Consumer loan managing the loan or lease July 30, 2015 - I received notification from USSA regarding an automobile payment being more than 30 days past due, therefore it was going to be reported on my credit. USAA is stating that I made the payment on - - of 2015 ( which was two days past the 30 + days time frame ). I have called the company and asked for clarification as the payment was made on - -, 2015 ( one day before the cut off date ). The explanation given to me was that though I did the correct thing by making the payment the day before it was 30 days past due, they can not remove the credit reporting. Their reason is that becaus... |
USAA Savings Consumer loan managing the loan or lease July 29, 2015 - My husband and I have been separated since -/-/-. He is - ( - ) and goes through - of running credit to see who qualifies him for a loan and when he gets qualified he acts like he won the lottery. He has been doing this since our separation. Now that his credit is maxed out and is no longer getting approved for loans he has gone to the extent as putting me on as the co-signer without me knowing. This happened two weeks ago -/-/- with USAA. He ran an online application for a loan with USAA since he did n't qualify for the $10000.00 loan he dishonestly put my social security... |
USAA Savings Consumer loan managing the loan or lease July 8, 2015 - Due to a business failure, I had to file bankruptcy recently. I have an auto loan with USAA Bank that I am trying to do the right thing with and pay the loan as agreed upon and also so that I can keep the car. Being able to check my balance and pay the payments due online is something that I feel that I should be able to do but USAA has informed me that, because I filed bankruptcy, I am no longer entitled to have accounts with USAA or to have online access to my accounts and that any time I want to check my balance and/or make a payment I have to call them for that information which, depending... |
USAA Savings Consumer loan managing the loan or lease June 24, 2015 - USAA through - - did not cover the replacement of shock absorbers on my -/-/- - -. I purchased an extended waranty during the process of refinancing my vehicle. I believe USAA is guilty of deceptive advertising andam filing this complaint in an attempt to be made whole from this deception. On -/-/- I obtained a loan from USAA for my vehicle. In those documents and during that transaction I reviewed the information on the web site for the extended vehicle protection plan ( Plan '' ) and financed $840.00 for that plan. I recently took my vehicle for servicing and it was ... |
USAA Savings Consumer loan managing the loan or lease June 3, 2015 - I have a loan secured by a vehicle with USAA Savings Bank NA. I had made my payment after speaking to a loan representative, as I was past due at the time, that posted on - -, 2015. This brought me due for - -, 2015. They repossessed my vehicle that same evening, after the bank closed. I was able to get my vehicle back the next day but I had to drive over - miles and take off work, from a brand new job. I have made the -/-/- payment. When I went to pay today for - -, the account on line is showing I owe for -/-/- and -/-/-. They can not explain but the repre... |
USAA Savings Consumer loan managing the loan or lease March 30, 2015 - In -/-/- I became - payment delinquent on my auto loan with USAA. Upon returning to work in - I called and made arrangements to pay - payment and portion of the past due amount until I was current. In -/-/- $120.00 was applied to late charges despite my intent and misleading statement from the representative who assured me it was their process to apply payments in this manner anyway. When I realized what had happened I spoke with another representative on -/-/- who told me this would be corrected my requesting a misapplied payment reversal. Once again the payment I ma... |