Review and analysis of over 81 complaints against USAA Savings
USAA Savings consumers have reported over 81 official complaints related to Loan modification,collection,foreclosure. Out of the 81 consumer complaints against USAA Savings, 22% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 86% were processed in a timely manner. 5% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 19% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
USAA Savings Mortgage loan modification,collection,foreclosure December 8, 2016 - We were recently denied a settlement counter-offer on a HELOC lien held on our property address. Please know that if we had known about the lien, we would 've continued to pay on it for the past three years. Unfortunately, we were misinformed by a USAA employee in the Bankruptcy Department on - -, -. The reason why I reached out to USAA was in order to continue making our monthly HELOC payments. The reason they had ceased is due to our filing a Chapter - Bankruptcy earlier in the year. Once the Bankruptcy was discharged, I reached out to USAA to continue with payments. - advises... |
USAA Savings Mortgage loan modification,collection,foreclosure December 7, 2016 - In - - I was no longer able to pay for my mortgages on my vacant house in -, New Mexico. This house had two mortgages : the first with -, the second with USAA. I attempted a short sale on the house and was unable to sell it. I filed for a Deed In Lieu of Foreclosure, which - granted, provided I clear the lien with USAA. After negotiations, on - - - USAA issued a Settlement Agreement to me, stating that USAA would accept $14000.00 for full settlement of the loan, with me paying $8000.00 and - paying the remaining $6000.00. On - - - I paid to USAA $80... |
USAA Savings Mortgage loan modification,collection,foreclosure September 12, 2016 - I am - military, and have been since -/-/-. In -/-/- I purchased a house in -, Arizona through USAA. The loan was a split ( - ). I left the US to serve - from - until -. During this time USAA sold the primary to another mortgage lender, but USAA retained the " - % '' of the loan for themselves. I returned to the US and was divorced shortly after in -/-/--/-/- and because of the housing market crash, the house was upside down. When I attempted to execute a short sale to remove the property as a joint holding between my ex-wife and I, she declined to... |
USAA Savings Mortgage loan modification,collection,foreclosure July 19, 2016 - USAA Federal Savings Bank agreed to a settlement with - -, our primary lender in a letter dated -/-/- ( attached ) to do a DIL on our home. USAA agreed to accept a settlement from us in addition to a settlement offer from - - ; this letter from USAA had a suspense of -/-/-. We vacated the home on the agreed upon date of -/-/- and have not had access since as the locks were changed. On -/-/- we sent our check to USAA which was cashed by them on -/-/-. - - sent their check to USAA which was received by them on -/-/-, four ... |
USAA Savings Mortgage loan modification,collection,foreclosure June 16, 2016 - My former home is in the foreclosure process. The property has - liens against it - the - with - and the - with USAA. I am trying to complete a deed in lieu with -, but I ca n't until the lien with USAA is settled and released. In my negotiations with USAA, USAA is being slow and/or unresponsive. It is taking them - days to respond to my offers, increasing the likelihood that - will do a judicial foreclosure and USAA will end up with a lower settlement. ... |
USAA Savings Mortgage loan modification,collection,foreclosure May 20, 2016 - In - or - we contacted our second mortgage company requesting a modification with regard to our second mortgage with USAA Federal Savings Bank, the bank advise us that we did not need to request mortgage modification in order to maintain our lower interest rate due to the SCRA. We were to obtain a modification on our first mortgage with - - - mortgage. USAA Federal Saving Bank is telling us they are not offering any modification or refinancing regarding our secondary mortgage in order to lower higher current rate now of 8.5 %, after they told us we did not need to, and our rate ... |
USAA Savings Mortgage loan modification,collection,foreclosure May 4, 2016 - I have a home equity line of credit with USAA in the amount of -. I am current in my payments with the loan, but have been late in the past. Due to previous late payments, USAA froze the account, meaning I am unable to borrow more money. However, they report it as " closed '' to the credit agencies. Having - in revolving debt but not an offsetting amount of credit, creates a credit utilization ratio of - %. This significantly hurts my credit report and makes it impossible to get things like car loans or credit cards. The account is not " closed '' it is frozen. ... |
USAA Savings Mortgage loan modification,collection,foreclosure February 2, 2016 - I had a mortgage home equity line of credit with USAA Federal Savings Bank and in - the account was charged off. In -, they gave me a - for the charged off balance, which I filed with my taxes. They are still reporting the whole balance and it should have been - once the - was issued. It has affected all my financing since - due to this fact. ... |
USAA Savings Mortgage loan modification,collection,foreclosure November 10, 2015 - We received a modification in -/-/- 2014. I was laid off of my Job -/-/- of the same year. We applied for another modification Through our servicer USAA. We were denied and then appealed it because of missing information ( copy inclosed ). We were told that per VA guidelines we are only allowed - modification every 3 years and only - during the life of the loan. Please assist us with this. Thank you ... |
USAA Savings Mortgage loan modification,collection,foreclosure November 5, 2015 - I am only allowed to have mobile access to my accounts with USAA. I am not allowed to have the access to the member benefits of a USAA member because I have a Charge Off Foreclosure. I requested - modifications with them prior to and after my retirement from the military. They told me that I make to much and am not behind so I do not qualify for modification. Then after retirement I filed for modification and they told me I was not delinquent so I went delinquent on my payments and then refiled modification and was told I do not make enough money and I was delinquent on my account and do no... |
USAA Savings Mortgage loan modification,collection,foreclosure September 19, 2015 - I am requesting assistance with the removal of USAA lien on - - -, - , GA - and the ability to conduct new business with USAA . My USAA member number is -. The USAA HELO account # is - which issued a - ( Cancellation of Debt for $78000.00. This was filed as income. My name is - ( - ) - - - ; I have been a member of the - - - since - -, - and a member of USAA since my direct commission in - -, -. USAA 's current posture is aligning with the intentions of - -, which was to destroy my financial creditability and my military... |
USAA Savings Mortgage loan modification,collection,foreclosure August 19, 2015 - My husband and I jointly owned a home together with a mortgage through USAA. As part of an agreement, I signed over my interest in the home to my husband and he was to re-finance the home in his name alone and hold me harmless from the mortgage. As I was - military, I signed a specific power of attorney to enable my husband to re-finance the home in his name alone at the time I deeded my interest in the home to him. Instead of refinancing the home in his name in my absence, he refinanced the home through USAA in his name as primary borrower but also signed my name through the power of attor... |