USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Texas

In - - I was no longer able to pay for my mortgages on my vacant house in -, New Mexico. This house had two mortgages : the first with -, the second with USAA. I attempted a short sale on the house and was unable to sell it. I filed for a Deed In Lieu of Foreclosure, which - granted, provided I clear the lien with USAA. After negotiations, on - - - USAA issued a Settlement Agreement to me, stating that USAA would accept $14000.00 for full settlement of the loan, with me paying $8000.00 and - paying the remaining $6000.00. On - - - I paid to USAA $8000.00 and USAA issued a new Settlement Agreement for $6000.00, which must be received by - - -. I signed this agreement and USAA acknowledged that it received the signed copy.


maintain good and honorable relations with USAA, but is also fraudulent. I contacted USAA 's banking, fraud, loan, and identity theft departments on - - -. Of all the people I spoke with, nobody was able to tell me why the $1700.00 was withdrawn from my account or where it had gone. I was promised a call the next day, but nobody called. I then contacted USAA 's Member Assistance Team ( that arranged for the Settlement Agreement ) on - - -. They said only the debt collection department could have exercised the right to offset and transferred me there. The debt collection department said they could n't have done it, because my loan was held by the Member Assistance Team. I was told that an email was sent to the executives of the Member Assistance Team and that I would be contacted.