Citibank Fees Complaints

Review and analysis of over 20 complaints against Citibank

Citibank consumers have reported over 20 official complaints related to Fees. Out of the 20 consumer complaints against Citibank, 10% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 95% were processed in a timely manner. 20% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.

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New Fees Consumer Complaints


Citibank Prepaid card fees

March 29, 2017 - This card company charges - for each declined transaction fee. It does n't matter if the website is the issue and you have funds available. I was charged - in a two week period and they would only credit - of them. That 's unacceptable to me....

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Citibank Prepaid card fees

November 28, 2016 - I received a prepaid debit card from Citi bank as a reward from - - -. I have tried using the debit card and was unable to verify my balance for an extensive amount of time. When finally getting the card reactivated I was informed that I incurred service fees on the account while it was deactivated....

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Citibank Prepaid card fees

October 19, 2016 - I received a Citi Visa Debit card with a balance of $450.00 -/-/-. The card has a one year expiration date for -/-/-. On there site, it says that after 12 months there will be a $ -/month maintenance fee. However, on -/-/-, Citi expired the card and charged my entire balance of $170.00 as a fee....

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Citibank Prepaid card fees

October 18, 2016 - Front of sheet accompanying prepaid card indicates " valid thru : -/-/- ''. I was n't able to activate the card using my zip code as requested and was finally able to get through to a live agent. Upon activation, agent informed me that the balance remaining on the card was $13.00 ( instead of $16.00 ). He had to explain that there was a schedule of fees located on the back bottom of the sheet, essentially fine-print that is not user friendly and seems very shady to me as a customer, since I did not request this prepaid card and it was issued to me by - through Citi....

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Citibank Prepaid card fees

October 15, 2016 - I received a prepaid $26.00 - Citibank - card as a refund for overpayment after cancelling my service in - 2015. I recently discovered that Citibank - has charged a monthly $3.00 account maintenance fee since - for not using the card on a monthly basis. This has caused the card to go down to $14.00. When I contacted Citibank they said that this was the terms & conditions that - initiated. I did not agree to these Terms and would not agree to such terms since this is a refund of services paid....

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Citibank Prepaid card fees

August 18, 2016 - I received a $60.00 prepaid card as a rebate for a set of - tires, which I had misplaced for a time. When I found it, it appears to have expired within the last couple of months. I called the issuer to request they re-issue the card ( I had not used any of the stored value ), but they refused. While I understand the concept of expiriation dates, I feel the company should have reissued the card as the date only around 6 months from issue and had only recently expired....

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Citibank Prepaid card fees

June 21, 2016 - Well, I called citi on -/-/16 to determine why I was being charged ATM fees despite the information pamphlet that was given to me saying I should not incur fees when using a citi bank atm. I spoke with a woman who said that she agrees that I should not be charged for using a citi bank atm and that perhaps I used an atm outside of their network ; she said she 'll look up the atm to determine if this was the case. She confirmed that it was in fact a citi bank atm and that its odd I was being charged. She said she will escalate this to management but that unfortunately there was n't anyone ...

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Citibank Prepaid card fees

January 12, 2016 - I just tried to use the remaining balance on my - CitiBank gift card but could not as it had expired. I then went to check my balance and saw that my money had been stolen in the form of an " Balance Expiration Fee ''. ...

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Citibank Prepaid card fees

December 11, 2015 - I received a pre-paid debit card for $40.00 when I purchased tires in 2014. I used the card once and still had $22.00 on it. I moved and misplaced the card. I recently recovered it, and I saw it had expired, I called to see if I could still receive my funds and they told me my card had expired and fees had applied for maintenance and I now have $0.00 left. I felt this debit card provided not only had a short date on it for expiration, but also that I was charged these fees. This card is produced by citi.com. ...

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Citibank Prepaid card fees

April 12, 2015 - I had a prepaid - card issued to me as incentive from - to purchase their services. I the card was issued by Citi. I never used the card and infact lost it but I recently found a document with the account number and credit amount. I contacted the issuer Citi and spoke to several individuals who reported that the card had expired as of - and the unused balance was surrendered as fees ( $180.00 ). They would not re-issue a card. The last individual I spoke with told me that the card was issued in Pennsylvania so for some reason the Credit Card Accountability Responsibility and Disclos...

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