Citibank Prepaid Card Complaint

General purpose card Fees

Citibank Prepaid card department,

General purpose card Texas

I received a prepaid $26.00 - Citibank - card as a refund for overpayment after cancelling my service in - 2015. I recently discovered that Citibank - has charged a monthly $3.00 account maintenance fee since - for not using the card on a monthly basis. This has caused the card to go down to $14.00. When I contacted Citibank they said that this was the terms & conditions that - initiated. I did not agree to these Terms and would not agree to such terms since this is a refund of services paid.

Citibank customer in Texas
Oct 15, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints8/20149/201411/20141/20152/20154/20155/201512/20151/20166/20168/201610/201611/20163/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankFees80.0%20.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFees2.2%29.1%64.9%3.7%ClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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