Review and analysis of over 2 complaints against UMB Bank
UMB Bank consumers have reported over 2 official complaints related to Credit decision / Underwriting. Out of the 2 consumer complaints against UMB Bank, 50% were disputed by the consumer (i.e. the consumer was not happy with how UMB Bank responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against UMB Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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UMB Bank Mortgage credit decision / underwriting July 16, 2015 - UMB Bank sent us an offer by mail of a $75.00 gift card if we took a draw of at least $7500.00 against our UltraEquity Line of Credit ( HELOC ) loan. After we did this within the terms of the offer, it has refused to honor the offer of the $75.00 gift card. Each time that I have called about this matter, I receive a different excuse and no follow up. For example, when I called -/-/-, I was told that it would be sent out -/-/-. On -/-/-, I was told that I received incorrect information and that I would be called back that day as to when I would receive it. However, there wa... |