Review and analysis of over 68 complaints against Webster Bank
Webster Bank consumers have reported over 68 official complaints related to Account opening, closing, or management. Out of the 68 consumer complaints against Webster Bank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Webster Bank responded to their complaint) and 99% were processed in a timely manner. 21% of consumer complaints against Webster Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Webster Bank Bank account or service account opening, closing, or management July 14, 2016 - I have an HSA account with HSA Bank. On -/-/16, I submitted paperwork to close the account and transfer the balance to my new HSA account. I have an email from the person I sent the paperwork to confirming that they received it and forwarded it on to their operations for account closure on -/-/16. On -/-/16, I logged on to the account to see if the transfer was completed. I noticed I was charged a $2.00 service fee for the cash portion of the account on -/-/16 I ( which seems acceptable considering the paperwork was just submitted that day ). However, I noticed I was ... |
Webster Bank Bank account or service account opening, closing, or management June 22, 2016 - I have a HSA account with hsabank, a division of Webster Bank N.A. from my prior employer. My new employer offers the high deductible medical coverage with a HAS account and it turns out my new employer also uses hasbank. In early - of 2016 I called hasbank and requested they transfer the remaining funds from my prior account to my new hsa account with my new employer. The hsabank customer service representative took my information and submitted the request. As of - -, 2016 the transfer has not taken place. I have call hsabank several time to ask why and the customer service represent... |
Webster Bank Bank account or service account opening, closing, or management June 1, 2016 - I opened up a bank account under an offer for a $350.00 opening bonus but have not received the bonus despite multiple phone calls with the bank. I met all the requirement : I opened it online ( " You can open online '' per their website copy ) within the relevant time period, met the minimum balance requirements, and completed 5 bill payments by -/-/16. I was supposed to receive the $350.00 bonus by -/-/2016, but still have not as of today, despite multiple phone calls and promises to investigate.... |
Webster Bank Bank account or service account opening, closing, or management May 12, 2016 - I opened an HSA account with my employer beginning in -/-/- through HSA Bank ( a division of Webster Bank ). It was free as long as I kept my insurance plan with my employer. I ended up leaving my employer -/-/-. However, I kept my insurance plan through COBRA. I believe the computer realized I left the company and began charging me a $5.00 monthly fee. I was charged for three consecutive months. But then, it appears, HSA Bank received notification I was still on the company 's insurance plan. So, the fees stopped. The - $5.00 fees were charged in error. I have called HSA Bank... |
Webster Bank Bank account or service account opening, closing, or management May 3, 2016 - have attempted to transfer my hsa account from HSA bank to - - since -/-/-.2 or 3 attempts were made by - - and they indicated no response from HSA bank and when I contacted - by phone their rep found the 20 to 30 minute phone delay to speak to anyone was the norm. So I attempted to contact - where my investment portion of the was and see if HSA bank had contacted them and secondly if there a backdoor means to contact HSA Bank but the rep said no and he told me just to wait 30 minutes on hold. I finally sent another e-mail to HSA bANK about the the inability to reach a r... |
Webster Bank Bank account or service account opening, closing, or management April 29, 2016 - Ive been trying to close my account for four months, over the phone with customer service, but they always hang up on me. ... |
Webster Bank Bank account or service account opening, closing, or management February 3, 2016 - I received a - tax document ( showing a gross distribution of $120.00 ) from 'HSA Bank , a division of Webster Bank , N.A. '. I do not remember having an HSA account there. When I try to access 'the account ' on their website, it says " user not found ''. I called up and the client representative also could not locate my account. Can someone responsible from the bank clarify if I have an HSA account with the bank or not? ... |
Webster Bank Bank account or service account opening, closing, or management January 31, 2016 - I GOT APROMOTION AND IT WAS A WEBSTER BANK BONUS OF - OR - DOLLARS DEPENDING ON WHICH REQUIREMENTS YOU COMPLETED AND COMPLIED WITH.E-HIBITS SHOW WHAT THEY WERE AND SIMPLY ONE HAD TO OPEN ANY TYPE OF CHECKING ACCOUNT AND EITHER HAVE A DIRECT DEPOSIT, HAVE - DEBIT TRANSACTIONS, OR - BILL PAY FOR -.IF ONE WISHED YOU COULD HAVE A FULL SECOND AVERAGE MONTHLY DEPOSIT OF - FOR - - CARD BONUS MAILED IN 4 TO 6 WEEKS AS THE WEBSTER BANK PROMO PAGE SHOWS AS AN E-HIBIT..OR FOR THE FULL SECOND MONTH HAVE AN AVERAGE BALANCE OF - AND RECEIVE AS ABOVE - BONUS IN THE SAME TIMETABL... |
Webster Bank Bank account or service account opening, closing, or management January 19, 2016 - In - 2015, I initiated an HSA rollover with HSA Bank from my account at their bank to my new account at - Bank. On - -, I received an email from HSA bank from - - to contact HSA Bank. I called on - and spoke to - -, who said the form I sent was not legible. On -, I emailed a legible form to -, who said they would process my transfer. On -, I received another email from HSA Bank ... this time from - -, who asked for verbal confirmation to go ahead with the transfer, which I confirmed. I 'm not sure why they needed a verbal confirmation and why it would ... |
Webster Bank Bank account or service account opening, closing, or management January 2, 2016 - I have accounts with the Webster Bank, but the bank has not treated me fairly. The bank has either used other institutions some of which they are connected with through various services such check writing. When you need a check, the bank tells you that they will order them for you at a fee. Recently, I ordered a bunk of checks at $26.00. The Bank returned the payment and charged my account a fee of $37.00 despite having money in the Saving account. Now instead of paying $26.00, I will buy their checks for $62.00. Because the bank controls this transaction and they know I cant put stop ... |
Webster Bank Bank account or service account opening, closing, or management September 27, 2015 - I worked for - from -/-/- to -/-/-. I had the HSA account with them. HSA account was maintained by : HSA Bank--, WI --Customer ServiceEnglish : ( - ) --It was never told to me by - or - ( website via which we hold the hsa account and do various transactions ) and by this HSA bank itself that they are such a high maintenance bank. When i left - - i contacted them ... they told me if i keep the account with them-they will be charging me $6.00 per month ... I had a healthy balance of more than $3000.00 always with them so obviously they were making m... |
Webster Bank Bank account or service account opening, closing, or management July 8, 2015 - As part of my Health Care Plan for 2015 with my last employer, I opened an HSA Account, which is with HSA Bank, subsidiary of Webster Bank. I enrolled for electronic statements and here is where the problems started. I have not been receiving my statements, including the alert informing me that my statement is ready for viewing/download. When I log into my account online I see the activity on my account including the monthly service fee, but when I click on the Statement Tab to view my statement no statements are available. I have called customer service each time and I 'm told the same thing,... |
Webster Bank Bank account or service account opening, closing, or management June 13, 2015 - HSA Bank- - - -, - - -, WI - -On - -, 2015, I received a notice that my account had been inactive for - years and it was going to be closed. During this time I had made multiple calls regarding the account, have accessed my account online, and on -/-/15 transferred $2000.00 from my investment account into my cash account. Also I was unable to reset my password to access my account and the answer to the question of my father 's middle name was deemed incorrect once I was able to reset my password with telephone help from the bank. Something is not rig... |
Webster Bank Bank account or service account opening, closing, or management May 4, 2015 - I have been struggling with HSABANK since - 2014. Their website does n't provide accurate information about account balance, beneficiaries, and does n't allow me to transfer to my investment account to manage it. Their so-called customer service is inept. Since this is an internet bank a non-functioning website is the same as if they were closed or out of business. They do not respond to information requests. ... |