Review and analysis of over 35 complaints against Higher Education Student Assistance Authority (HESAA)
Higher Education Student Assistance Authority (HESAA) consumers have reported over 35 official complaints related to Dealing with my lender or servicer. Out of the 35 consumer complaints against Higher Education Student Assistance Authority (HESAA), 29% were disputed by the consumer (i.e. the consumer was not happy with how Higher Education Student Assistance Authority (HESAA) responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Higher Education Student Assistance Authority (HESAA) resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
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Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer received bad information about my loan June 3, 2016 - I am the cosigner on the loan for my son. My son graduated - - with a private loan debt $170000.00 and federal loan debt of $35000.00. My son pays the federal and I pay the private. The grace period was requested, however due to financial hardships the account was reported as 180 days past due in - - although over $6000.00 was paid for -/-/-. Regular monthly payments were made as coordinated with the NJCLASS telephone representatives. During a telephone conversation with a NJCLASS representative the amount disclosed for the payment was not clearly identified by myself af... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer having problems with customer service May 30, 2016 - HESAA loan there are really no repayment options except defaulting everything else no one really qualifies for if you can even get any info on it this loan was represented to me as a government loan not a private lender to make matters as bad as can be the website is almost impossible to even enter- i have to try at least a dozen times before i can even get to the login page. making a timely payment becomes impossible unless you have a few hours to devote to trying. there is no way to get billing notifications either through email or snail mail until you are late, then you get tons of them. is... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - I co-signed a student loan ( NJCLASS ) for my daughter, - -, in -. She was the first of our children to go to college and we were in unfamiliar territory when it came to financing. When my daughter left school in -, she began to be contacted by her lenders regarding repayment of her student loan obligations. The NJ Higher Education Student Assistance Authority ( NJHESAA ) did not contact us, for whatever reason. - began repayment with all of the other ( - ) lenders and remains in good standing. We were eventually contacted by - -, a law firm that represents NJHESAA, and... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer received bad information about my loan February 11, 2016 - My mother took out a loan for my college education with the Highe Education Student Assistant Authotrity in 2009. They made it seem that they were offering a federal loan. They sell themselves as being entirely affiliated with the state of New Jersey ; the state emblem and a picture of - - are on the front page of the website. They are, in fact, entirely private and I 'm filing this complaint because they 're misleading. I 'm also filing this complaint because they do n't offer income-based repayment or consolidation. They 're demanding more than $1000.00 per month from me, a ludicrous... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer don't agree with fees charged February 4, 2016 - After 6+ years of being in good standing and consistently making payments on my student loans with HESAA ( NJClass ), I noticed a 0.75 % interest rate increase on all my loans. Upon researching the terms and conditions, this was applied because my account was in " default ''. From my records, I have only missed one payment and remitted payment within a few days. According to additional research, " defaulting '' occurs if payment has not been made in 270 days. I am appalled that I received no communication of the rate change and that one was placed on my account. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer received bad information about my loan February 1, 2016 - I am very very very concerned with HESSA and the - arrangement with private school loan lending. I have been unfortunately misled into believing my loan was a government backed loan via its association to federal and state officers. I believe that this is grounds for a class action suit against the - for its misleading of the loan buyers via its various marketing materials. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled January 15, 2016 - This is the second time I 'm contacting your organization with regards to my private student loans through HESAA ( New Jersey loan agency ). I 'm concerned about my amortization schedule. To my approximation, I 've made about $76000.00 in payments over the last 4.5 years towards my principal balance ( based on monthly payment schedule ), yet the balance has only decreased by about $6000.00 in the same time period. I 'm concerned they are not applying the proper amount to the principal balance and applying it primarily to the interest. With this lopsided allocation of interest over principa... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled December 22, 2015 - I send - check electronically every month at the same time for my daughter 's student loans, and they always arrive on time. NJ Class made a clerical error and did not log the - checks on time, and claim that I paid late and now owe them this month 's and last months checks. I sent them proof of payment and they stated that those checks were for the previous month, which is incorrect. The payment is due on the - of the month, and I always pay so that they get the payments by the end of the previous month, which is a few days early. These loans were for - - -. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer having problems with customer service November 5, 2015 - -/-/-, my payment was lost. When I called customer service I was greeted by a nasty customer service respresentative who refused to help me. I then called the office -, - New Jersey, as Hesaa is a state agency. They told me that there was no one who oversaw the agency and no one to file a formal complaint with. They then transferred me to someone within the agency. I spoke - and also emailed with them. Neither of them was responsive. At that point I made requests to have the notes on my account released to me. I have in writing that they would do this. This began -/-/-. I di... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled October 28, 2015 - I am consistently encountering website errors, extremely slow page load times, and unsecure connection warnings from different browsers when attempting to make online payments towards my - loan. Slow page loading prevents me from being able to manage my loan online or access the online payment center, even after returning to a loading page over an hour later. My internet connection is working and all my browsers ( - ) open up other student loan websites, like - - -, just fine. I do not want my payments being made over the phone or via mail so a working website is absolutely crit... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2015 - I co signed loans for my - children through NJ Class. We got into billing disputes regarding unsent billing and other billing errors. We 've made monthly payment but its not what - says we owe. We 're paying the loan, we just disagree on the amount. Now they are attempting garnishment. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer October 5, 2015 - I have loans with NJClass, a lender based in NJ that financed the bulk of my undergraduate student loans. After completing graduate school this -, I had to ask them to defer my monthly payments that were to start right after graduation until I found a job. The only option NJClass offers is interest only quarterly payments. I was not told how frequent these payments needed to be made, they told me they could not give me an estimate regarding the amount to be paid, anything. On - -, I received a letter asking for $ - to be paid in under a week. I called them stating it was unreasonab... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer May 18, 2015 - On -/-/2015 I paid off account # - in full in the amount of $29000.00 to the collection agency The Law Office Of - - - '' who is the debt collector for the - Higher Education Assistance Authority ( proof attached ) On -/-/2015 I initiated disputes with -, -, and - to update their records and show that the loan had been closed out. On -/-/2015 All - bureaus incorrectly returned a status of reporting correctly '' after the investigation despite the fact that the loan had been paid off in full. I then used the CFPB to try to get them to correct the... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer April 30, 2015 - I began my full-time - school program for my - in late - -/-/2009. All of my undergraduate loans except my NJ Class loans were automatically deferred due to me being a full-time student. When I called NJ Class to ask why they were still sending me bills, they said they would not automatically defer my loans and that I had to send them paperwork. I filled out the paperwork and sent it in. It took them until - to actually put the deferral through. I did not pay in - and - -/-/2009 because I was a full-time student and did not have the money to pay. They marked my account de... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer March 31, 2015 - -/-/-, I filed a complaint against the NJ Higher Education Assistance Authority with the CFBP for the failure of their collection firm The Law Office Of - - '' to supply me with any type of receipt of payment. I also believed at the time, that the amount being reported to the credit agencies was incorrect, due to the fact that it differed from the amount being paid to the firm each month. The State looked into it. and wrote out a sufficient response that detailed the current amount owed, as well as receipts of payment which were satisfactory. However today I logged onto my credit r... |