Review and analysis of over 7 complaints against Platinum Home Mortgage Corporation
Platinum Home Mortgage Corporation consumers have reported over 7 official complaints related to Loan servicing, payments, escrow account. Out of the 7 consumer complaints against Platinum Home Mortgage Corporation, 0% were disputed by the consumer (i.e. the consumer was not happy with how Platinum Home Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 43% of consumer complaints against Platinum Home Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 29% resulted in non-monetary compensation.
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Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account January 9, 2016 - I have been requesting Platinum Home Mortgage remove the PMI from my account since -/-/- and I am always sent to a loan person to refi. According to everything I have read the PMI is only required to the loan to value has met - %. I have been under that threshold since -/-/-. However Platinum Home Mortgage continues to charge me PMI and when I request it be removed they claim I have not met the requirements. The facts are I purchased the home in -/-/- at a value of - ( loan amount of - ) making the - % value - ( or - if based off the loan ). I have been well un... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account December 1, 2015 - We refinanced our home loan and have been paying monthly on time. The mortgage company did n't end the original loan and they keep sending us default letters and are reporting it on our credit report that we are in default. We have called the mortgage company 4 times, every time we get a loan default letter. They keep telling us the same things that the computer is spitting out these letters and making excuses. We ca n't get the mortgage company to make the status of the past loan paid off like it should be, instead they are reporting it every month as defaulted. We have - mortgages on our ... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account September 7, 2015 - I have a mortgage through Platinum Home Mortgage. I purchased the home -/-/12. I have had nothing but screw ups with them. My payment has gone up and down so many times. My son and his wife, daughter and her husband have the same type of loan with NO problems. I am at a fixed rate of 3.375 % and the beginning loan amount was $110000.00 ... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account July 8, 2015 - My home mortgage was transferred to - ( Platinum Home Mortgage ) effective -/-/2015.I was notified in - -, but I have yet to receive a welcome package or payment coupon book from the new lender. I have struggled to figure out where I 'm supposed to send my house payment and how to pay it online. Previous to the lender transfer, I always made my home loan payments online and on time. Today, I was able to find the new lender website through my own research ( www.phmc.myloancare.com ). I very well could have mailed a check to their address in -, Virginia, and it would have been rece... |