Platinum Home Mortgage Corporation consumers have reported over 17 official complaints. Out of the 17 consumer complaints against Platinum Home Mortgage Corporation, 18% were disputed by the consumer (i.e. the consumer was not happy with how Platinum Home Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 35% of consumer complaints against Platinum Home Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 7 | 43% |
| Loan servicing, payments, escrow account | 7 | 0% |
| Loan modification,collection,foreclosure | 2 | 0% |
| Settlement process and costs | 1 | 0% |
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsPlatinum Home Mortgage Corporation Mortgage application, originator, mortgage broker December 8, 2016 - Several Employees at Platinum Home Mortgage - - for purposes of a competitive advantage have put up hundreds of horrible untrue links that disparage me and other people that I work with. I spoke with the attorney for platinum and he told me that he would not be able to help me. These are horribly false complaints by his company 's employees that have hurt me both personally and financially. The company and - of their loan officers and management teams including their NMLS number are included in the links : - - - The -. - - NMLS - is a disgruntled former employee... |
Platinum Home Mortgage Corporation Mortgage application, originator, mortgage broker July 4, 2016 - 1. Loan is still not closed after 7 months. 2. Operations Manager made several attempts to make our insurance company insure for the full amount of the loan and not just the dwelling as allowed by law. 3. Calls and emails being sent to us after - requesting that we need to sign the paperwork immediately. 4. - closing dates have been set up and we are still not closed. 5.Repeated attempts to get us to sign documents indicating a 10 % interest rate instead of 4.5 %. 6. Verbal statements as follows : " Just sign the paperwork. I swear - that we will change it back to 4.5 %. 7. Nume... |
Platinum Home Mortgage Corporation Mortgage settlement process and costs March 17, 2016 - Dear CFPB : I had the worst experience with Platinum Home Mortgage ; delays in communication and Internal Revenue issue that was brought to our attention on -/-/-, this was literally 10 days prior to finalizing and closing escrow. Platinum Home Mortgage ran our - as of -/-/-, which they had ample time of 43 days to address this issue. I truly believe Platinum Home Mortgage is in violation of TRID. I have attached my letter to - - -, - of Platinum Home Mortgage, sent on -/-/-, seeking resolution and assistance. I have attached corresponding e-mails ... |
Platinum Home Mortgage Corporation Mortgage loan modification,collection,foreclosure February 22, 2016 - I had a forbearance with my initial mortgage company. At the end of the forbearance my loan was sold to -. - - asked me to continue with my old payments and did not send me coupons for the amount due at the end of the forbearance. I had paid for about a year and they did n't credit me with the last - payments which were as they said the wrong amount - but kept the money in a holding account. They then refused to accept payments from me and have begun a foreclosure on me. They refuse to work with me in any way. Since then I have lost my job, but am able to make the payment going for... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account January 9, 2016 - I have been requesting Platinum Home Mortgage remove the PMI from my account since -/-/- and I am always sent to a loan person to refi. According to everything I have read the PMI is only required to the loan to value has met - %. I have been under that threshold since -/-/-. However Platinum Home Mortgage continues to charge me PMI and when I request it be removed they claim I have not met the requirements. The facts are I purchased the home in -/-/- at a value of - ( loan amount of - ) making the - % value - ( or - if based off the loan ). I have been well un... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account December 1, 2015 - We refinanced our home loan and have been paying monthly on time. The mortgage company did n't end the original loan and they keep sending us default letters and are reporting it on our credit report that we are in default. We have called the mortgage company 4 times, every time we get a loan default letter. They keep telling us the same things that the computer is spitting out these letters and making excuses. We ca n't get the mortgage company to make the status of the past loan paid off like it should be, instead they are reporting it every month as defaulted. We have - mortgages on our ... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account September 7, 2015 - I have a mortgage through Platinum Home Mortgage. I purchased the home -/-/12. I have had nothing but screw ups with them. My payment has gone up and down so many times. My son and his wife, daughter and her husband have the same type of loan with NO problems. I am at a fixed rate of 3.375 % and the beginning loan amount was $110000.00 ... |
Platinum Home Mortgage Corporation Mortgage loan servicing, payments, escrow account July 8, 2015 - My home mortgage was transferred to - ( Platinum Home Mortgage ) effective -/-/2015.I was notified in - -, but I have yet to receive a welcome package or payment coupon book from the new lender. I have struggled to figure out where I 'm supposed to send my house payment and how to pay it online. Previous to the lender transfer, I always made my home loan payments online and on time. Today, I was able to find the new lender website through my own research ( www.phmc.myloancare.com ). I very well could have mailed a check to their address in -, Virginia, and it would have been rece... |