Review and analysis of over 19 complaints against Amerisave
Amerisave consumers have reported over 19 official complaints related to Loan servicing, payments, escrow account. Out of the 19 consumer complaints against Amerisave, 21% were disputed by the consumer (i.e. the consumer was not happy with how Amerisave responded to their complaint) and 89% were processed in a timely manner. 5% of consumer complaints against Amerisave resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Amerisave Mortgage loan servicing, payments, escrow account October 31, 2016 - I have a mortage with Amerisave and almost every month when I go to make my payment online, I have trouble accessing my account. One month I had to reset my entire log-in credentials and then it did n't work -they froze me out of my account. Today, I go to make my mortage payment that 's due tomorrow and when I entered my log-in information they took me to a screen that says I need to enter in a passcode they will send me by email. I never received an email so I had to call ( and was onhold a long time ) and then the agent said they were having trouble with their server and I needed to try aga... |
Amerisave Mortgage loan servicing, payments, escrow account June 2, 2016 - In accordance with - servicing guidelines Section -, we believe our investment property currently being serviced by Amerisave Mortgage Corporation / - is at or below 70 % Loan to Value based on the recent increase in housing prices and recently sold comparables in the neighborhood. Regardless of seasoning since it is an investment property ( our mortgage is seasoned almost - years ) we have the right to request that the servicer have the property appraised to determine the current value so we can terminate our mortgage insurance if it comes back at or below a 70 % Loan to Value rat... |
Amerisave Mortgage loan servicing, payments, escrow account March 31, 2016 - I have a mortgage loan with AmeriSave Mortgage Corporation. I received a letter from HUD notifying me that Effective - 2015 the FHA mortgage insurance rates were reduced. Interest - ( - # - ) has reviewed the FHA Mortgage for my home located at - - - , - -, NM -, and that I was elIgible to take part in the FHA STREAMLINE PROGRAM. This program was designed to reduce my interest rate and lower my monthly mortgage mortgage payment with NO OUT OF POCKET COSTS, NO APPRAISAL & NO INCOME QUALIFYING. I was surprised by AMERISAVE that increased my mortgage payment and kept... |
Amerisave Mortgage loan servicing, payments, escrow account February 26, 2016 - When I signed my loan docs with Amerisave Mortgage the contracts said : " You have the right to request that the PMI be canceled, at your option, on either of the following dates ( " the cancellation date '' ) : ( - ) The date the principal balance of your loan actually reaches 80 % of the original value of the property, based solely on your actual loan payments. '' I contacted them inquiring about paying down my loan so I could attain - % equity and now they sent me a letter saying I must have approx. - % equity before I am allowed to cancel the $ -/month PMI payment. I have calle... |
Amerisave Mortgage loan servicing, payments, escrow account October 27, 2015 - My loan is being serviced by Amerisave. In addition to my regular monthly payment, I have been sending $2000.00 in additional curtailment every month. Each month, Amerisave records the amount as $120.00. Each month, I contact them to request it be corrected. The corrections are resulting in wildly erroneous calculations and my outstanding balance is not being calculated correctly. ... |
Amerisave Mortgage loan servicing, payments, escrow account July 20, 2015 - Mortgage servicing company is trying to trick me out to assess NSF fee inspite of receving the mortgage payment for the month. There were - mortgage payments made in the month of - 2015 my mistake in e-bill payment. Mortage company was notified about issue immediately about it. Customer service rep at Mortgage company informed me that - payment will not be cleared and not to worry. But after a week Mortgage company sent me letter with NSF fee. I have contacted that mortgage payment was already paid for the Month of - 2015 asked to remove the NSF fee. But Mortgage company is is not ... |