Amerisave Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Amerisave Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My loan is being serviced by Amerisave. In addition to my regular monthly payment, I have been sending $2000.00 in additional curtailment every month. Each month, Amerisave records the amount as $120.00. Each month, I contact them to request it be corrected. The corrections are resulting in wildly erroneous calculations and my outstanding balance is not being calculated correctly.

Amerisave customer in California
Oct 27, 2015

* Source: CFPB Complaint Database

Amerisave response to complaint:
Closed with explanation

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How Amerisave handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3AmerisaveComplaint HistoryComplaints6/20128/20122/20133/20136/20139/201312/20132/20148/20141/20157/20158/201510/20152/20163/20166/201610/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmerisaveLoan servicing, payments, escrow account89.5%5.3%5.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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