Review and analysis of over 28 complaints against Union Bank
Union Bank consumers have reported over 28 official complaints related to Loan servicing, payments, escrow account. Out of the 28 consumer complaints against Union Bank, 14% were disputed by the consumer (i.e. the consumer was not happy with how Union Bank responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Union Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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Union Bank Mortgage loan servicing, payments, escrow account March 31, 2016 - I obtained a line of credit from Union Bank to help me fix my house. I am divorced, I been thru a financial roller coaster hence my credit is not good, they will not help me refinance, every time I call them, they tell me I must have perfect credit to refinance into a conventional loan, meanwhile, they are charging me 7 % interest, for a line of credit, all the payments I pay monthly get applied to interest only. Even though I pay on time, they always claim I am short, they are calling me all the time disturbing me etc. but never willing to help me get into a better loan product, they give me ... |
Union Bank Mortgage loan servicing, payments, escrow account March 1, 2016 - I never received any notifications from Union Bank about needing proof of insurance on my mortgage. ( I verified that they have the correct email and text number, but I received nothing. ) They did have an incorrect mailing address ( which I could not have given them ), so maybe they sent something by postal mail that I never received. They proceeded to purchase hazard insurance, again without informing me, even after the fact. Then even though I have my mortgage premium on auto-pay and have never missed a payment, apparently I was getting behind and having late payments assessed because I was... |
Union Bank Mortgage loan servicing, payments, escrow account January 7, 2016 - The bank is reporting past due and this was paid in full and subsequently - Bank was taken over by Union Bank. This is still on my credit report reflecting past due when in fact it is PAID IN FULL and should be reported as such. ... |
Union Bank Mortgage loan servicing, payments, escrow account October 21, 2015 - Hi, thank you for taking your time with us. Every year by - Union Bank will send out an " Important Hazard Insurance Notice '' letter. That letter will say, " If the renewal policy is not received within 45 days after the expiration date, - Union Bank, N.A. is required to purchase " force placed '' coverage for you. '' This year - we received another letter the same letter to inform us that insurance of - we bought is going to expire. They knew we bought insurance every year before time but Union Bank charged anyway using the term " force placed '' coverage $790.00 on -/-/-,... |