Review and analysis of over 21 complaints against Google Inc.
Google Inc. consumers have reported over 21 official complaints related to Other transaction issues. Out of the 21 consumer complaints against Google Inc., 52% were disputed by the consumer (i.e. the consumer was not happy with how Google Inc. responded to their complaint) and 81% were processed in a timely manner. 0% of consumer complaints against Google Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Google Inc. Money transfers other transaction issues January 16, 2017 - Hi I have been having major issues recovering my money back from google Inc . I and my bank on at least 10 calls to Google on 3 way been trying to recover my funds from them. I filed with my bank because google was contingent to take money from my bank even after being told to stop. I filed -/-/- and then my bank gave me my money back. Then google asked for a reversal of my money and then claimed to have sent it back. So my bank and visa did an internal investigation and it came out google lied to me and to my bank pnc. We have tried to call and then google claims they sent funds on -/-... |
Google Inc. Money transfers other transaction issues January 11, 2017 - I filed a dispute for non-receipt of product/service for a purchase made today, -/-/-, in the amount of -. The transaction ID is -, email is --. This appears to be some sort of scam as the person ( s ) who received the funds do not reply to direct messages via - and or email, a video was ordered and not received. The person ( s ) no longer reply to direct messages as well as emails, they were reported to - as spam/scammer. I advised Google Wallet, the service used to send the funds and dispute was filed. However, due to past experience with this company, Google Walle... |
Google Inc. Money transfers other transaction issues January 8, 2017 - Google Wallet wo n't transfer my balance ( $1400.00 ) to my bank account, despite multiple verifications and transfer request forms. They claim to have suspended my account due to terms of service issues, but will have to at least release my funds, wo n't they? Multiple attempts to resolve it with customer service lead nowhere, each thread gives new and conflicting information. Telephone and chat service are disabled. Online research reveals that numerous people are in a similar situation which is surprising given Google 's otherwise great reputation.... |
Google Inc. Money transfers other transaction issues November 2, 2016 - I paid someone through Google Wallet for my monthly parking spot. They rejected my payment ; told me my account was closed and then took my $320.00 and did not refund the transaction or send the money to the recipient.... |
Google Inc. Money transfers other transaction issues October 31, 2016 - **FYI I will keep filing complaints until google fixes my issue** My nephew used my account to make purchases ( he is a minor ) google refuses to refund what was charged. Google referred me to a developer and the developer said google MUST and needs to refund these charges. Google refuses to accept responsibility and refuses to refund charges that have been made.... |
Google Inc. Money transfers other transaction issues June 19, 2016 - Last year I deposited A $50.00 deposit with google " wallet ''. That whole wallet was closed and I want a refund of the $50.00.... |
Google Inc. Money transfers other transaction issues April 17, 2016 - My phone was stolen on - -. Before I remotely logged out of my phone, $1000.00 of poker chips were fraudulently purchased using my phone. That evening, I called Google to inform them of the fraudulent purchases. I also called my credit card company ( - ) to report the fraudulent charges. The charges were flagged as fraudulent and I was not required to pay for those charges. Google " suspended '' my Google Wallet account. They have confirmed by email and by phone that the only way Google will end the suspension is if I permit the back to reverse the " chargebacks '' ( i.e., I pay fo... |
Google Inc. Money transfers other transaction issues February 19, 2016 - I have complained about google and there applications for quite some time now.I have a google play account that can add funds to my account so that I can play games.Well what happened is that - game from - it is called last empire war z and they continue to take money from my account even though I am no longer playing there game.So I sent them tons of in application emails to see what the problem was and each time they delete the email and start it over so I again request my money back and they refused me. So I asked google to give me corporate support team and they refused and none of t... |
Google Inc. Money transfers other transaction issues February 5, 2016 - ( GW stands for Google Wallet ) I am missing $200.00 from a $ movement transaction w/ GW . I attempted to get this resolved through the - however my complaint was closed down and referred to as " Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied. '' My issue has n't been addressed so I decided to reach out via another source. On - - I requested $500.00 in the form of - $200.00 & - $100.00 separate requests to be sent from my ckg to GW. GW indicated the $ would be available on - -. On - -, my bank stmt in... |
Google Inc. Money transfers other transaction issues December 18, 2015 - I heard about a service made out to be similar but better than pay pal called google wallet. I downloaded the app and transferred - $ in total to g wallet. It took about 3 days to clear in both my checking and google wallet account and when it did google wallet took - $ from my checking account and there was only - on my wallet account. i immediately called google wallet while I was in my bank and informed them the issue and they first claimed it was as bank error. the banker I was Cleary stated it was not and entirely Google 's fault. After about - hours of calls and fighting with... |
Google Inc. Money transfers other transaction issues November 3, 2015 - I used Google Wallet to pay my roommate rent. It was linked to an account I had recently closed and I did n't realize this until a few days later. I removed the closed account and added my new one and repaid my roommate from that account. Without my consent, Google paid out the original payment and drew my Google Wallet balance negative instead of rejecting the unfunded payment. I never gave them permission to do that and that payment should have just been rejected. ... |
Google Inc. Money transfers other transaction issues other transaction issues October 23, 2015 - On the morning of - -, 2015, I woke up to several messages on my phone indicating that money had been transferred using my Google Wallet account. Assuming that my account had been hacked, I logged into my account from my computer, changed my password and began investigating. I found that - $300.00 transfers had been made to email addresses I was unfamiliar with. There were also a number of failed transfers for $200.00 and $300.00. I am unaware of the reason some transactions went through at this time and others did not. In addition, $500.00 had been loaded onto my Google Walle... |
Google Inc. Money transfers other transaction issues July 7, 2015 - google wallet has cancled my account with $140.00 us dollars and will not get back to me about a refund this is borderline stealing. I cant get in contact with anyone about getting a refund and no one will respond in emails. this is my money and i need it now. the customer support is terrible and they can not provide any info on getting my money back to me im very displeased with how ive been handled. this needs to be addressed so customers can get their money back in a timely manner ... not a month or - just to get a refund thats way to long to handle an issue. ive called more than - ... |
Google Inc. Money transfers other transaction issues July 6, 2015 - A funds transfer in the amount of - was made from my checking account ending in - to Google Wallet account, canceled within a minute. However, the funds were still taken out of - Bank account, causing an overdraft. A fee in the amount of - is charged for for this, the item was paid. - Bank will not refund this as it is not their error. The email address associated with Google Wallet is -- ... |
Google Inc. Money transfers other transaction issues May 15, 2015 - Google wallet allowed a cancelled payment to come out of my account without my authorization. They need to return this money to me as it was in my account period. ... |
Google Inc. Money transfers other transaction issues April 7, 2015 - NOT ABLE TO ACESS REFUNDS FROM FTC RULING AGAINST GOOGLE DUE TO FUNDS SENT TO CLOSED ACCOUNT. I have over $700.00 in refunds from the FTCs ruling against google for unauthorized in app purchases. According to the ruling if the original funding source is not accessible or closed google is to send a check for the amount of the refunds. Google has failed to do this and sent the refunds to - google play accounts that have been permanently closed '' according to them, for over a year now. I have been emailing the Google play support team and the wallet support team trying to get a check issue... |