Review and analysis of over 23 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 23 official complaints related to Credit card protection / Debt protection. Out of the 23 consumer complaints against JPMorgan Chase & Co., 30% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card credit card protection / debt protection January 7, 2017 - My - credit cards at chance had been hit with fraudulent transactions twice, and i reported these transactions promptly. I even proved that these were fraudulent transactions. So chase removed these transactions however supposedly they said i reported fraud again a third time. Which i did not do, And the reversed all the transactions and said to me that i gave authorization for these purchases. I did not give authorization. Well this led to Chase bank charging my - Limit credit cards in astronomical amounts. Leading to -, and - on - card. This raised the payment amounts tremen... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection January 4, 2017 - I hereby file this Complaint against Chase CardMember Services ( " Chase '' ) relating to a dispute with -. ( " Merchant '' ) regarding refunds that were not received and due to the fact that I have been unable to communicate with anyone from Chase despite numerous attempts over the last 4 months. Chase decided in favor of the Merchant, known to be a fraudulent company, twice, without ever contacting me and each time provided conflicting determinations. I filed a dispute with Chase on -/-/- when Merchant failed to provide me with a full refund. Chase provided temporary charge backs an... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection December 30, 2016 - I booked round trip flight on - - on Chase travel website using my Chase Sapphire credit card points for - persons. On return date, I could n't return due to sudden medical emergency with my mother. I contacted - - and asked them if they would rebook us, The agent told me they do n't provide any refunds for cancelation even due to medical emergency and they would n't rebook me. I had to return on - - and I paid for my return flight on -. I filed claim with the benefit dept on - - for trip interruption/trip cancelation and I have sent them everything including th... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection December 9, 2016 - I have asked Chase bank to remove me from their mailing list 3x over the past 2 years ; yet they continue to send me promotional letters to open up new cards, checking and saving accounts.... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection November 16, 2016 - On -/-/16 a charge of $720.00 was processed on my - card by - -. This charge was totally illegal since I have no contract with - and they did not have my permission to use my card. I disputed the charge to Chase Bank, but they denied me a refund, saying that the debt to - - was legitimate. I appealed it and they again denied me. This is the situation. My employee 's mother had a contract with - -. Her daughter works for me in my small business. Since - of them do n't have checking accounts or credit cards my employee would often ask me if I would pay bills ... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection September 13, 2016 - - transactions made on -/-/-, and -/-/-, to - - - for the amount of $1400.00 and $160.00. Disputed on -/-/-. Received a permanent credit from Chase Card Services. Merchant later on filed in claim at small claim court against me. Would like to have an official response from JP Morgan Chase that : ( 1 ) Is the dispute decided in my favor or in merchant 's favor, ( 2 ) was the permanent credit issued because it was resolved in my favor, and ( 3 ) why decided in my favor. Thank You!... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection August 16, 2016 - I submitted information to Chase Visa Card member Services on a $250.00 dispute with - -, - - -, -, NC - on their - # - with - -, Customer Service Specialist - Ext - Mon-Fri - to - -. She recently charged back the dispute amount of $250.00 to my credit card. I have now consulted with an attorney and it has been indicated that Chase may not have properly reviewed the information that I sent. I sent documentation to Chase Visa showing that some information sent from the hotel is fraudulent and misleading. - and another representative of Chas... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection July 21, 2016 - Chase Bank charged interest on my - -, - statement. My starting balance for this period was $3000.00, my payments made during this duration totaled $3100.00 for a payment that was in excess of the starting balance. I was charged interest of $30.00 on - - for the statement period in which I paid over and above my balance. I contacted Chase on this matter and was told that they practice " Two Cycle Billing '' by - different agents ( - & - ). I explained to them that there was already an interest charge on the prior statement for the ~ $100.00 shortage in payment... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection July 13, 2016 - Nearly 10 years ago, I opened a credit card with Chase. I did n't really use the card and it ended up getting stolen so I called Chase to alert them, paid the balance due and closed the card. I did n't think twice about it - there was no indication that there were any issues ( no letters, phone calls or anything that would put me on notice that there was an issue ). In 2009, I received a call from a collections company saying that I had an outstanding debt with Chase. Since my only contact with them was the credit card ( and I had paid the balance and closed the card several years prior ), I ... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection July 11, 2016 - I had previously submitted Complaint # -. I am an - year old -. I sent in NEW information in this complaint after Chase Bank official - -, Cardmember Services responded - -, 2016 advising MERCHANT ( - - - , - ) responded. This new information is of great concern as the " Hold '' I put on my Chase Bank Credit Card of $5400.00 + $500.00 is about to be removed and given to this unscrupulous - - -, who not only improperly -, after written agreement and - promising No Posts would enter - -Wrong! They did - causing -. He has also refused m... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection July 6, 2016 - A fraudulent charge was made to our credit card. Once we noticed the charge, we canceled the card, notified the credit card company ( Chase ) of the problem and filed a police report with our local police department. We sent in requested documentation to the credit card company, including a response when they provided additional documentation they received from the vendor ( - ) where the purchase had been made. We got a letter back stating that since we did not respond, they determined that the charges were valid. At that point, we called back, said that we HAD responded and that the charge... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection June 1, 2016 - Always pay my Amazon Chase Visa account online. On -/-/2016, I tried to access my online account to pay my account and found that it had suspended because of recent activity. It recommended I call the number on the back of my card. Doing so ensured an hour of transfers to various " fraud representatives '' that cited the same written retort. Your account has been suspended due to fraudulent activity. Public questionnaire was for some other persons information, therefore, failed to authenticate. Personal questions to identify me as the primary account owner and legal authorized user were disr... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection May 25, 2016 - I purchased on my Chase Visa card an unlimited private plane package from a company called -. When I tried to make my first booking I was unable to get confirmation numbers. After repeated calls and emails to - over the next 3 weeks, I emailed them as well as sent them a certified letter cancelling the service. This was due to the fact that they were unable to provide the service. I then disputed the charge with my credit card company Chase. I was denied, the reason being the item I purchased was non refundable. I then refiled with Chase private banking directly, stating the company was... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection May 14, 2016 - I have spent countless hours speaking with Chase Customer Specialists/Supervisors and providing a significant amount of supporting documentation to no avail. The bottom line is that I purchased a log splitter manufactured by - - - and sold to me by - - - for $3800.00 on -/-/-. I charged the purchase on my Visa Chase Freedom credit card. Despite my best efforts, - did not ever make a serious effort to fix the splitter and - refused to take the splitter back for a refund. It may interest you to know that at that time, - was owned by - - and - was ow... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection May 10, 2016 - I was charged a late fee by Chase on a balance that was due on a Sunday. My bank was unable to process the payment electronically until first thing Monday. They have refused to acknowledge that was in violation of the Credit Card Act of 2009. Have the companies such as Chase found a way around this act?... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection May 5, 2016 - I ordered wine on my Chase Visa on " futures '' that was supposed to be delivered in 2-3 years. It turns our the vendor was engaged in a pyramid scheme which was discovered and they declared bankruptcy. I went to Chase to have the fraudulent charges reimbursed. They agreed to reimburse the charges made within - days, but claim that Federal Banking Rules prevent them from reimbursing the charges past 536 days. I asked for clarification of what rules have been issued by the Fed that would prevent them from making good on this fraud, and they refused to provide any detail. I asked to speak to ... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection April 21, 2016 - i was offered a free night with the intercontinental hotels program, i stayed at the hotel on the - of - 2016 for - night. i was assured and promised that by the end of my stay i would only be charged - night, then i was charged for - nights. i have talked to all the representatives at the - rewards program and with the accountant of the hotel and was assured it will be fixed. it was not fixed so i had to dispute the charge with Chase credit card, and they did not help me the consumer and credit card owner. so i canceled the credit card with out paying the disputed amount... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection April 18, 2016 - I recently moved and notified my credit cards. Nonetheless, when I attempted to use my Chase card in my new neighborhood, it was declined. When I called them to inquire, they sent me a text message. I am - - -, using text messages is difficult for me. I am disgusted that I did everything properly and still had to go thru this hassle ... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection March 25, 2016 - On - - someone made - atm withdrawals. I did not realize this had occurred until about - that night when I checked my balance on the Chase app. Weird part is that the card was in my wallet. Once I found this out in contacted Chase immediately and filed a claim. Yesterday, - - I found out my claim was declined because they can not prove fraud. Chase 's excuse is that they ca n't prove I did not give someone my information or allow them to use my card. I informed them that it was not me, I would never give my card and PIN to anyone and I was at work all day and I ca n't be 2 pl... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection March 22, 2016 - I received a letter at my work address from Chase Cardmember Service dated - -, 2016 concerning a request for my attorneys address for an account ending in -. I have not had a Chase credit for years. ... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection January 27, 2016 - I submitted an overpayment of $4600.00 to Chase MileagePlus due to a BillPay error. The overpayment posted on - - 2015. Subsequent to the overpayment, I contacted the Customer Service number associated with Chase MileagePlus on - - and asked that the credit on the account be refunded to me. On - -, Chase MileagePlus issued a check to arrive within 7 - 10 business days. After 5 business days had elapsed, I contacted Chase to determine the status of my return of excess funds. I was told to wait the full - business days before contacting Chase again. On - -, I contact... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection January 25, 2016 - , Chase product protector failure to pay in - 2007 in fact illustrates how Chase merely created or marketed products which were nothing but consumer fraud. Chase product protector also increased risk of mortgage failure for Chase refused to consider - demands for Chase help while Chase aggressively pursued collections on sums Product protector were in fact liable for and if not liable for were fraudulently marketed with Chase aid as product that did not meet advertising or marketing claims. Thus again Chase and Product protector were misleading - as to benefits concerning products Cha... |
JPMorgan Chase & Co. Credit card credit card protection / debt protection January 21, 2016 - I have a credit limit of - on my chase credit card. I ca n't control my wife 's spending so I chose to carry a balance of - thus limiting her spending to - per month. This has been working fine, when the card reaches its limit the charge is declined and my wife stops charging until the balance is paid. I just got the latest bill and the balance is over -. I called the bank to inquire how I was able to exceed my limit and their answer was that they have patterns and practices that allow clients to exceed their limits. Because of my prompt payments they allowed me to exceed my limit.... |