Review and analysis of over 93 complaints against Barclays
Barclays consumers have reported over 93 official complaints related to Customer service / Customer relations. Out of the 93 consumer complaints against Barclays, 19% were disputed by the consumer (i.e. the consumer was not happy with how Barclays responded to their complaint) and 99% were processed in a timely manner. 23% of consumer complaints against Barclays resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Barclays Credit card customer service / customer relations February 4, 2016 - Since circa -/-/-, I have been an updating Barclay credit card holder with upstanding credit. Paying not just the monthly due increments but at times, the ENTIRE account balance at once, so much so that they raised my credit from the initial $1300.00 to $3300.00 several months ago. I made regular automated payments as usual. Due to a dispute I filed to prevent a fraudulent transaction from my source bank, with which I paid off my Barclay credit card, they temporarily froze my account which reversed the payment to Barclay once month. I received a payment confirmation and no word from B... |
Barclays Credit card customer service / customer relations January 3, 2016 - Being the beginning of the year, I decided to update my passwords and security questions on all my cc accounts. I started with my - card serviced through Barclays. I was surprised that the website did n't ask for my password, instead it asked me questions that I had never submitted as security questions. Not feeling very comfortable I called the phone number and spent several minutes trying to confirm the correct website address - the rep advised that I had to provide my TIN and DOB to be able to provide me with the website address. I refused and finally got the address from her, but when I... |
Barclays Credit card customer service / customer relations December 12, 2015 - - is currently reporting chargeoffs accounts to the credit bureau ending in - with balance $1900.00 and account ending in - with balance of $3900.00 and account ending in - with balance of $850.00. These accounts should be reported to the CRA with $0.00 balance. - are in violation of the FCRA. I had file complaint previously with case -, - and -. - of the accounts are being handled by - - collection agency and the other by - - -. ... |
Barclays Credit card customer service / customer relations November 27, 2015 - Our lender is requesting an updated barclays statement with account number and balance ( not an uncommon request ). I called on - and was told that their systems are down and it would take up to - hours to complete. - hours later the request was not completed. I called again on - and they said they would email it by -. They did n't. I called at - on the very same day and they said it would happen by -. It did n't. I called again at - and they told me that the person I spoke to on Tuesday did n't create a case number. This is unacceptable as our financial future hangs in... |
Barclays Credit card customer service / customer relations November 11, 2015 - Opened arrival plus account back in -/-/- with - score and - figure income I was originally given a - limit which I could n't understand so I asked for -. I was declined for the - so I apped for - more Barclay cards both were approved for - a piece. After using arrival plus for couple weeks I received a call stating a needed to go into bank and do a cash advance in order to verify my identity which was done on - since then I have had maybe - security verifications done asking public record information which I have always been able to provide without issue I adde... |
Barclays Credit card customer service / customer relations October 20, 2015 - I filed an complaint with Barclays bank of - on -/-/2015, I advised Barclays that, Title 15 U.S.C. 1681s-2, Responsibilities of furnishers of information to consumer reporting agencies, '' mandates the reporting of only accurate, verifiable information. Put another way, the FCRA requires that all items on my credit report must be verifiable, accurate and complete. In this regard, I hereby requested a copy of the original contract, signed by me, that began this alleged debt. This copy must contain my authentic signature, and must be mailed to the address provided below. As I am sure Barcl... |
Barclays Credit card customer service / customer relations October 20, 2015 - I filed an complaint with Barclays bank of Delaware on -, I advised Barclays that, Title - -. -, Responsibilities of furnishers of information to consumer reporting agencies, '' mandates the reporting of only accurate, verifiable information. Put another way, the FCRA requires that all items on my credit report must be verifiable, accurate and complete. In this regard, I hereby requested a copy of the original contract, signed by me, that began this alleged debt. This copy must contain my authentic signature, and must be mailed to the address provided below. As I am sure Barclays ... |
Barclays Credit card customer service / customer relations October 20, 2015 - I filed an complaint with Barclays bank of Delaware on -, I advised Barclays that, Title - -. -, Responsibilities of furnishers of information to consumer reporting agencies, '' mandates the reporting of only accurate, verifiable information. Put another way, the FCRA requires that all items on my credit report must be verifiable, accurate and complete. In this regard, I hereby requested a copy of the original contract, signed by me, that began this alleged debt. This copy must contain my authentic signature, and must be mailed to the address provided below. As I am sure Barclays ... |
Barclays Credit card customer service / customer relations October 18, 2015 - I have a William-Sanoma Signiture Visa, it has been paid off for a few month and chose to use it at - on the - - - on - and the decline a - and change transaction. I called find out why and the rep could really figure it out,. I told then I did not need the card and he put me on hold for - minutes and - seconds. That is abusive and i believe they did it on purpose so I would hang up and not bother closing my card. ... |
Barclays Credit card customer service / customer relations October 2, 2015 - On - -, 2015 I notified Barclay Card customer service that I was going to order some products for my daughter in -. I notified them so they would know the charges were not fraudulent. However when I placed the order Barclay Card denied the charges due to possible fraud. I called them back and was told I needed to place the orders over again. I questioned the representative because I was concerned about getting duplicate orders. He assured me that I would n't get duplicates and I needed to re-order. I followed his instructions but indeed, the orders were duplicated. When I discovered t... |
Barclays Credit card customer service / customer relations September 28, 2015 - On -/-/15, I called Barclaycard to dispute a portion of a charge on my Upromise Mastercard. The charge was from a purchase at - on -/-/15 for $13.00 but posted on -/-/15 for $14.00. I spoke with - representatives and - manager, -, and all told me I had to contact - directly before a dispute could be opened. I asked when that policy changed because in the past, I was not required to contact the merchant to dispute a posted-charge that differed from what I agreed to on my signed credit card slip. All assured me this has always been the policy. I asked each to... |
Barclays Credit card customer service / customer relations September 10, 2015 - My uncle passed away in -. I entered into a contract with a funeral director ( - - - ) for the funeral services and I paid with my credit cards ( Barclay Card US - - - credit card ). After I made the payment, I found out that my uncle had a burial account with -. My uncle 's Financial Guardian ( - of PA ) issued a request to have - send a check to the funeral director for the burial services. The funeral director confirmed to me that he received the payment on -/-/15 but he did n't refund my credit card. He received - payments for the same funeral services. ... |
Barclays Credit card customer service / customer relations September 6, 2015 - I previously contacted Barclay Bank regarding inaccurate information listed on my credit report. In - of 2014, I spoke with - at extension -. She informed me that I had a balance of $200.00, and that the balance could be settled for $100.00. I asked her for the full account number, and she informed me that it was -. I informed her that this is not the account number that Barclay has listed on my credit report, which is -. I called a couple of weeks later and spoke to a representative named -. She informed me that the inaccurate account would be deleted from my credit repo... |
Barclays Credit card customer service / customer relations September 3, 2015 - The credit card was paid with a valid lawful financial instrument. Instrument was never returned or denied and believed to have been negotiated by the bank to settle the account. In addition the entity sending the communication CARD SERVICES is believed a third party interloper and Barclay Bank have never requested permission to share private information with CARD SERVICES and such communication might be unlawful ... |
Barclays Credit card customer service / customer relations July 15, 2015 - I pay my balance in full every month prior to the due date, but when I do every few months the company puts a hold on the account and will not release the payment. ... |
Barclays Credit card customer service / customer relations July 9, 2015 - Complaint - settled all of my credit cards with a lawful financial instrument under -There are no rules regarding how debts are to be settled as long as lawful. Banks are misreporting : Barclays, -, - Bank, - and - -. Credit report shows a charge off but they never returned the instrument and under - - states that even if the settlement is declined or rejected the debt is settled. Notwithstanding that all these banks and credit reporting agencies received the complaint, they have been trying to duck and dive around the law. I need help getting this cleared off my cre... |
Barclays Credit card customer service / customer relations June 8, 2015 - Barclaycards wanted to verify my identity after I made a large purchase attempt with my Barclay Arrival Plus credit card. They demanded some very sensitive documentations, e.g. copies of SSN card, driver 's license to be sent. I sent those documentations to the address they provided and have n't heard from them for 35 days. I called in multiple times to try to solve this problem. But their customer relation team just rudely denied any alternatives and kept suspending my account. I tried to jump out of this frustrating mess by paying off all the balance on the account. And yes, they allowed me ... |