Resources for resolving common issues with Credit Union Mortgage Association products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Credit Union Mortgage Association and work to get a response. After your complaint is forwarded, Credit Union Mortgage Association has 15 days to respond to you and the CFPB. Credit Union Mortgage Association is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Credit Union Mortgage Association Mortgage settlement process and costs June 20, 2016 - As required, three days prior to closing I received a closing disclosure from my lender that I believe was not made in good faith. This closing disclosure did not include the prorated amount - - & city/town property tax the seller had already paid and that I would reimburse, a prorated amount of - fees that the previous sellers paid and that I would reimburse, and prepaid - fees. At closing, I had to cover these additional costs to take possession of the property for a total additional amount of $1100.00. I believe the lender was in violation - for not providing actual costs t... |
Credit Union Mortgage Association Mortgage application, originator, mortgage broker June 16, 2016 - Dear Sirs, My spouse and I recently applied for a conventional mortgage. We were " pre-qualified, '' made an offer, and obtained a ratified contract. We supplied all documentation requested and answered all questions. One month later, we were denied out of the blue on the sole basis of our student loan balances. We were not informed that 1 percent of our student loan balance would be used as our payment amount. That is not our payment amounts, which are reflected on our credit reports. The 1 percent payment amount is 8 times larger than our actual income-based payment amount. We can easily aff... |
Credit Union Mortgage Association Mortgage application, originator, mortgage broker April 25, 2015 - I applied for a mortgage for a rental property. Prior to denial they never asked for nor received any verification documents. When I protested not the denial, but the way they had arrived at the decision, they changed loan officers. I then provided tax returns and bank statements as verification of income. I was once again denied. I never received any official documentation as to the application, nor did I receive a denial letter, containing the reasons for denial. I believe I was also supposed to receive something containing my credit score. I have no documentation to upload in support of thi... |