Credit Union Mortgage Association Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Credit Union Mortgage Association Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Maryland

I applied for a mortgage for a rental property. Prior to denial they never asked for nor received any verification documents. When I protested not the denial, but the way they had arrived at the decision, they changed loan officers. I then provided tax returns and bank statements as verification of income. I was once again denied. I never received any official documentation as to the application, nor did I receive a denial letter, containing the reasons for denial. I believe I was also supposed to receive something containing my credit score. I have no documentation to upload in support of this complaint because I was never provided with any. I do have emails to and from the company. That 's it.

Credit Union Mortgage Association customer in Maryland
Apr 25, 2015

* Source: CFPB Complaint Database

Credit Union Mortgage Association response to complaint:
Closed with explanation

Consumer disputes how Credit Union Mortgage Association handled their complaint

Created with Highcharts 4.2.3Credit Union Mortgage AssociationComplaint HistoryComplaints12/20141/20154/20156/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Credit Union Mortgage AssociationApplication, originator, mortgage broker100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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