Resources for resolving common issues with WestStar Mortgage Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to WestStar Mortgage Inc. and work to get a response. After your complaint is forwarded, WestStar Mortgage Inc. has 15 days to respond to you and the CFPB. WestStar Mortgage Inc. is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
WestStar Mortgage Inc. Mortgage loan servicing, payments, escrow account July 6, 2015 - My mortgage was due on - - with a grace period until - -. Given the frantic preparations trying to get my family to -, I did not have time to pay my bills before I left, but I knew I had the grace period and so was okay. When I got to - I attempted to pay the mortgage via the on line payment system as I do every month. I could not log in, and when I went to reset my password, the password never reset and I was never permitted to log in. It appeared that the password was reset but it never worked. I attempted to locate a number to call to pay by phone, but there was no number ... |