WestStar Mortgage Inc. consumers have reported over 22 official complaints. Out of the 22 consumer complaints against WestStar Mortgage Inc., 18% were disputed by the consumer (i.e. the consumer was not happy with how WestStar Mortgage Inc. responded to their complaint) and 95% were processed in a timely manner. 23% of consumer complaints against WestStar Mortgage Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 7 | 14% |
| Application, originator, mortgage broker | 6 | 33% |
| Loan modification,collection,foreclosure | 6 | 0% |
| Credit decision / Underwriting | 2 | 0% |
| Settlement process and costs | 1 | 100% |
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File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsWestStar Mortgage Inc. Mortgage loan servicing, payments, escrow account July 6, 2015 - My mortgage was due on - - with a grace period until - -. Given the frantic preparations trying to get my family to -, I did not have time to pay my bills before I left, but I knew I had the grace period and so was okay. When I got to - I attempted to pay the mortgage via the on line payment system as I do every month. I could not log in, and when I went to reset my password, the password never reset and I was never permitted to log in. It appeared that the password was reset but it never worked. I attempted to locate a number to call to pay by phone, but there was no number ... |