Resources for resolving common issues with MEFA products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to MEFA and work to get a response. After your complaint is forwarded, MEFA has 15 days to respond to you and the CFPB. MEFA is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
MEFA Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2016 - I am a cosigner of - student loans for my son who just graduated from - University. I have been attempting to refinance the - student loans with MEFA to obtain a lower interest rate. It has come apparent that there are errors in the allocation by MEFA, or its service contractors, in the allocation of principal and interest from my loan payments.... |
MEFA Student loan dealing with my lender or servicer trouble with how payments are handled July 2, 2016 - ACS continually misapplies account payments, even after many notifications to such.... |
MEFA Student loan dealing with my lender or servicer trouble with how payments are handled April 25, 2016 - MEFA - harassment and threats. We get multiple mailings and calls harassing us that our loans are " in default, '' even though I have paid in advance and have automatic bill payments sent at the same time every month ( not auto withdrawal ). When we set up the loan ( s ), we were never told that every semester there is a whole new loan and account assigned to each student so I had NO IDEA that my monthly payments were going to a non-early repayment account vs. the monthly payment account. 1 year after trying to resolve this, it 's still an outstanding issue that MEFA/- says is putting AL... |
MEFA Student loan dealing with my lender or servicer don't agree with fees charged April 16, 2016 - - took $6000.00 from my bank account last week. The first withdrawal was under my consent. The additional - withdrawals were not. I have had some issues with this company in the past, but over the years they have accommodated my need for an adjusted payment so I was n't overly dissatisfied ... until now. Part of my adjusted payment plan meant I was required to sign up for - - which is an electronic direct withdrawal from my bank account monthly for the AGREED upon amount. When I have extra cash from a tax return or bonus I will add this to the payment. About a week ago I decid... |
MEFA Student loan can't repay my loan can't get flexible payment options January 10, 2016 - This is a follow-up complaint to Case number : -. All preceding information can be drawn from the former case file. As verbally agreed upon with MEFA/-, I began making quarter payments while the formal paperwork for the quarter payment forbearance was being processed. During this time, I received no fewer than six harassing phone calls to my personal cell phone, demanding immediate payment of the full value of the monthly payments, despite clear verbal instructions to cease phone communication, in clear violation of my rights as a lendee. Approximately 1.5 months after the quarter pa... |
MEFA Student loan can't repay my loan can't temporarily postpone payments December 11, 2015 - I have an - degree from - College. During my time there, I applied for, and received, private student loans from -/MEFA ( Massachusetts Educational Financing Authority ). These - loans equal approximately $100000.00 in principal debt. Upon graduation from -, I was accepted directly into - - - for - school and received and automatic deferral on my federal loans. However, when I contacted -/MEFA, they informed me that my loans could not be deferred, despite being placed in an in-school status. As a full-time student, it is impossible for me to pay the full costs... |
MEFA Student loan can't repay my loan October 8, 2015 - I 've had a private loan serviced through ACS, and they recently increased my monthly payment without notice. My monthly payment had been $290.00 a month, and it just recently increased this month to $460.00. I can not make the original $290.00 payment each month, having to make installment payments twice a month to keep up, and now they 've raised the payment out of the blue. I have been lied to, harassed, and threatened with litigation repeatedly. Please help me deal with this predatory company. I have submitted complaints about this company before to CFPB and nothing has happened, but... |
MEFA Student loan can't repay my loan September 9, 2015 - -/-/-, I graduated from -. Unknown to me, I was graduating with - loans, all approximately $ -, that were in default. I knew that I had cosigned with my mother on these loans, but had no real idea that she was behind on the payments, or just how behind she actually was. During this time, I was also trying to pack up my life 's belongings and move to a small dingy apartment in -, where we would now be living. My mother, whose health and financial stability had declined, was forced to foreclose on her home, another sign of just how bad it everything had gotten. And something I h... |
MEFA Student loan dealing with my lender or servicer April 25, 2015 - Since -/-/- monthly loan payments are not being correctly applied to the proper loan accounts. Service company has been contacted numerous times by both phone and mail without success. Incorrect credit reporting has resulted in denial of credit several times. A complaint was filed in -/-/- ( - ) and subsequent payments have been mailed to the special handling address provided by the service company. However, no change has resulted from using the special handling address, and the mis-application of payments and incorrect credit reporting has continued. ... |