Resources for resolving common issues with Utah System of Higher Education products and services
You can reduce the number of unwanted calls from Utah System of Higher Education you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Utah System of Higher Education Student loan dealing with my lender or servicer having problems with customer service April 8, 2017 - My first original complaint stated o -/-/2017 : We obtained a student loan for our daughter several years ago with the -. The loan is nearly paid off and only has a balance of $1900.00. On -/-/- we went to our Credit Union and obtained a loan to payoff -. The funds were mailed to the P.O. Box my daughter had sent all her prior payments to in -, Utah. The -. - is - -, Utah -. I kept a close eye on the - website. After a week or so, I called - and was told that the check was probably in their system and should clear soon. I gave it a week or more knowing th... |
Utah System of Higher Education Student loan dealing with my lender or servicer trouble with how payments are handled May 25, 2016 - My Loan, previously owned by -, was transferred ( or bought ) by a company called UHEAA ( Utah Higher Education Assistance Authority. Before buying my loan, I had just under $5000.00 remaining on the loan at 6.55 % interest. To avoid paying tons of extra money to the lender, I was repaying the loan at $240.00 per month, which was above the $130.00 minimum payment because every responsible recommendation has said pay loans back as fast as you can, not only at the minimum. Once UHEAA bought my loan, one payment was processed for the $240.00, but then they reduced the automatic month... |
Utah System of Higher Education Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - My student loan was moved from - to your UHEAA company. It was placed in forbearance for some time, then was paid at - $ / month since my marriage in -/-/-. By your policy I was to receive bill notifications, but the last received was - -. The email on file was validated as correct. Notifications are not present in my email nor spam nor trash folders. Yesterday, our checking account was debited the remaining - without notice, overdrawing our account just prior to our mortgage payment. Complaint to your customer representatives ( -, and - other ) was met with policy st... |
Utah System of Higher Education Debt collection communication tactics called outside of 8am-9pm January 15, 2016 - repeatedly calling me at - - regardless of me telling them to stop calling this early. Im not ignoring their calls during other times of the day. tTey never call during the day. ... |
Utah System of Higher Education Student loan dealing with my lender or servicer don't agree with fees charged December 30, 2015 - My educational institution, - - - - - -, initiated my repayments in - through UHEA ( - ). At that time, I owed approximately -, - dollars. Through a deferment, inability to " communicate '' with -, getting conflicting information from them when they would respond, there total lack of cooperation in providing statements and other loan specifics as well as my own ignorance in just refusing to deal with them or my loan for about 2 years, I have since paid approximately - dollars to them and still owe them approximately -, - dollars. I am nearing retiremen... |
Utah System of Higher Education Debt collection communication tactics frequent or repeated calls October 27, 2015 - I am paying only partial of my student loan and I was advised, by Cornerstone ( - ), that i would still receive phone calls, that was fine, but I told them not at work. I have literally told this company over 50 times to stop calling me at work and call me after - -. I got so mad that I blocked the number. Now they are calling me from another number! I have told them every week this month to stop! They are being deceptive even though i have communicated with them and are paying something when I can. They call when my bosses are in my office and are listening to me tell them not to cal... |
Utah System of Higher Education Debt collection communication tactics called after sent written cease of comm October 6, 2015 - They know i am not working at the moment so i asked for a diferment they sent it i filled it out and sent it back to them in 72 hours that was in - 2015 they said it will take 20-30 business days and i can go ahead and apply back to school beginning of - 2015 they said they received it i tried to apply to go back to school the middle of - 2015 the school stated i cant move forward since the people i am doing my differment through is not processing my request and the calling begins like they never got my letter they are saying they dont do those and all schools are suppose to tgey even... |