Resources for resolving common issues with International City Mortgage, Inc. products and services
You can reduce the number of unwanted calls from International City Mortgage, Inc. you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account February 18, 2017 - In - 2016 I made a mortgage payment through International City Mortgage ( ICM ) and unknowingly transposed two of the numbers of my checking account. The payment was accepted and I believed it had been made. After the funds were still in my account some days later, I called ICM to confirm the payment was accepted. I was told it was and to wait a few days for it to clear. I again waited for the funds to clear but they did not. I called ICM and after extensive research on their end it was discovered that my bank had rejected the payment because of the account number error. This was now some t... |
International City Mortgage, Inc. Mortgage credit decision / underwriting February 4, 2017 - I went through the entire process, submitted everything that I was asked, signed a contract, filled out application, got my credit pulled twice and basicall did everything I was asked to do. While waiting for the process to be completed, I sensed that there was something wrong with the process. I signed my contract the - of - - and my credit was pulled, which was n't a problem, however the representative - - - also known as - ) asked me for my bank statements and check stubs every month ( even up until - of this year - - ) ). The amount of excuses I received and t... |
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account November 2, 2016 - - - has repeatedly reported late mortgage payments made on time and verified via confirmation. International City Mortgage ( ICM ) has failed to assist/correct the fraudulent reporting of its mortgage payment processing center " - - ''. The excuse for the failure of - - to properly and promptly apply payments provided by ICM is that we provided " incorrect account information :. THE ACCOUNT INFORMATION ( BANK/ROUTING NUMBER ) WAS PROVIDED E-ACTLY AS INSTRUCTED BY - - AND IS E-ACTLY AS NOTED ON OUR CHECKS. Every payment has been made on time and is verified by confirmati... |
International City Mortgage, Inc. Mortgage settlement process and costs January 13, 2016 - On - -, 2015 at the signing of loan docs, I was given a final closing disclosure to sign by International City Mortgage which indicated the total cash at closing for my total down payment would be $13000.00 ( which included my - initial down payment, a $4000.00 gift from my uncle and and IRS debt I needed to pay ). I told them this amount was not correct that it should not be more than $13000.00 ( My total Down payment ( which included my - initial down payment and a $4000.00 gift from my uncle ) plus my IRS debt ). I was told that a clerical error was made on the closing d... |
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account December 22, 2015 - Our loan was recently sold to a new company : International City Mortgage. It has been impossible to set up automatic payment through their website ( the only way they have to set up automatic payment ), despite receiving confirmation emails from them that we successfully registered for their automatic payment system. We have had to pay late fees for a few months while trying to resolve this. Phone-based customer service has been completely unhelpful and was unable/unwilling to set up automatic payments. Customer service told us that receiving confirmation emails from them, stating that we had... |
International City Mortgage, Inc. Mortgage application, originator, mortgage broker November 29, 2015 - To whom may I concern, hello my name is - - I m resident in - I apply loan through your - - - - - - tx -, - branch residential mortgage loan orginator name - - - # - and branch manager name said - - # -. I m really disappointed and frustrated from there service they miss educate me and miss guide me I m a first time buyer this was my first home my all family was so excited about it, - - call me through my bank representative to apply my FHA loan he get my all information over the phone and call me back same day and said I m approve fo... |
International City Mortgage, Inc. Mortgage loan servicing, payments, escrow account November 20, 2015 - I have a loan with International City Mortgage ( ICM ), serviced by -. I have an escrow account to save monthly for County ( Property ) Tax and Hazard Insurance. On my Annual Escrow Account Disclosure ( dated -/-/15 ) I noticed a withdrawal from my escrow account in the amount of $220.00 for Misc Escrow '' back in - 2015. I received no notice that this amount was being deducted from my escrow account. I do not know what this withdrawal is for ( ICM / - provided no notice or accounting of the $220.00 they stole '' from my escrow account ). I contacted - to find out about... |
International City Mortgage, Inc. Mortgage application, originator, mortgage broker June 2, 2015 - I am a - and I sent a client to iCity Mortgage in the beginning of - 2015. On - -, 2015, we executed a contract for a typical 30 day closing. On - -, 2015 they finally closed it. However, the entire staff that worked on this file, did not work with a Time is of the Essence '' sense of urgency throughout the entire process. At the end of a closing extension for 2 weeks, - - was to be the latest the seller could close, as they had plane tickets and were going out of the country for a month. We were in and out of underwriting because they kept coming up with items that ne... |