Review and analysis of over 12 complaints against AES/PHEAA
AES/PHEAA consumers have reported over 12 official complaints related to Attempted to collect wrong amount. Out of the 12 consumer complaints against AES/PHEAA, 42% were disputed by the consumer (i.e. the consumer was not happy with how AES/PHEAA responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against AES/PHEAA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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AES/PHEAA Debt collection false statements or representation attempted to collect wrong amount October 23, 2015 - AES 's automated system does not give you the right amount. I have a recorded on -/-/15 that I notified the supervisor of that and she states they are aware it is incorrect but never said they were going to fix it. I recorded my phone call since I was paying my bill. They do not tell you that the calls may be recorded, I asked someone yesterday if my call was recorded, he said yes but never gave me the disclosure which is required. I want all negative marks removed because the reps also give an amount that is not correct, AES has committed fraud against me. They also tried to force me to... |
AES/PHEAA Debt collection false statements or representation attempted to collect wrong amount April 12, 2015 - National Collegiate Student Loan Trust is a trust, not a lender like American Education Services claims they are. I spoke with a supervisor named - from - - - and he advised me that American Education Services also owns some of the trust therefore they can delete any credit reporting data they sent to the credit bureaus, I could lose my job over the credit reporting. American Education Services automated phone system gives out incorrect information which I notified them of multiple times but on -/-/-, I recorded my payment call plus I also recorded the call I had with the ... |
AES/PHEAA Debt collection false statements or representation attempted to collect wrong amount April 1, 2015 - In 2013 my students loans went into a repayment status, with an initial payment date of -/-/2013. I did not receive my repayment terms as they were sent to a temporary address and I was in the process of moving. I contacted the lender ( - - - ) on -/-/2013 via their messaging system, as suggested in their emails, to inquire about placing my loans into a deferment status - derogatory reporting had not begun ). The response from the lender was to complete an eligibility quiz on their website, and submit produced form, to which I obliged. In - I retrieved the response, ... |