Experian Credit Reporting Complaint

Incorrect information on credit report account status

Experian Credit reporting department,

Incorrect information on credit report Account status Texas

My home was sold and closed via wired payment on -/-/2014. However, - of - of the lenders that held my mortgage are currently reporting it as active, and open. Please assist! I have attempted repeatedly twice in 2 years to clear this with dispute and phone call and it is still on my credit reports- - , and Experian. I was trying to get preapproved for a home loan and they made me aware it is still open. When I contacted -, I spoke with Agent - # -. She also informed me she could see on their database that the loan showed closed, however she refused to per our request send an manual report- - to correct immediately. Instead, she directed me to submit a complaint for investigation to their email- -, she also took my name, number, and loan # for her manager - to contact me. I am still waiting for that call to correct this issue directly through them. I have attached all information, and I thank you for your help in advance.

Experian customer in Texas
Apr 05, 2017

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with non-monetary relief

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