M&T Bank Corporation Mortgage Complaint

M&T Bank Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

On -/-/- I paid off in full, including late fees, a residential mortgage held by M & T Bank and was given a receipt for the payment. M & T however did not record the payment until -/-/2017 and notified credit companies that the mortgage was more than 30 days delinquent. My credit scored dropped by approximately - points and credit card companies reduced my available credit to almost -. I have discussed the mistake with 5 different representatives of M & T. Depending on the rep I spoke with I was told a ) there was nothing they could do about it ; b ) I had to contact the credit agencies ; c ) It was my problem, not MTBs ; d ) I should contact the Branch Mgr where the payment was made ; e ) MTB did not maintain records of when receipts were issued for payments made ; f ) ( myl last call ) I should send them a copy of the receipt by fax. Since I do not have a fax, I delivered the receipt for the pay off to the branch manager who said that while he could not do anything, he would see that it was faxed to the department I was given, called Mortgage Customer Support. This was on -/-/-. I waited ten days and called the Mortgage Service Dept and was told the fax was never sent. I then called the Branch Mgr who said it had been but he would do it again. This occurred -/-/-, more than two months after I made the initial call.