Bank of America Mortgage department,
FHA mortgage Loan servicing, payments, escrow account Texas
Bank of America My monthly bill states I owe $870.00 in big, bold numbers. If I read the small print do I realize my regular mortgage payment is only $840.00. The wording on the front page of the bill makes you believe you owe $870.00 which is really the mortgage only if your mortgage is received after the - of the month. The wording and design of this bill is very deceiving, and if my wife did n't really question why my mortgage had increased I would have paid the higher amount unnecessarily, and I believe, illegally. Bank of America needs to redesign the format of the mortgage bill to reflect the regular monthly payment as the TOTAL AMOUNT DUE in the the BO- with large letters.
Bank of America customer in Texas
Feb 28, 2017
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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